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Pandora Reviews

Rated 4.3 based on 212 Reviews

217 St James Square, Edinburgh EH1 3AD

Jewellers | Edinburgh

Published on
February 12, 2024
Last updated
March 13, 2024

Reviews Summary

Pandora's customer feedback portrays a commendable company reputation with high customer satisfaction levels, primarily due to the exceptional in-store experience provided by the staff. A recurring theme across these testimonials is the laudable customer service, where employees like Jameel, Lauren, Lucy, and Beth receive individual praise for their patience, helpfulness and ability to provide valuable recommendations; this indicates strong interpersonal skills and product knowledge amongst staff. These consistent mentions of positive experiences suggest that employee training and customer engagement are pivotal factors in Pandora's store operations. Customers' experiences reflect a sense of personalization and attention to detail during their shopping journeys. While product availability issues are occasionally mentioned, the readiness of staff to provide alternatives is noted to mitigate any negative impact. The reviews collectively highlight a pleasant atmosphere and an affinity for the brand's product range, service quality, and in-store environment.

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What Customers Are Saying About Pandora?

Trustguide uses AI to extract key phrases from reviews about Pandora and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Pandora's customers had a positive experience.

Positive
Neutral
Negative

Pandora Ratings

5

As of Based on 212 revies as of Feb 12, 2024

Pandora Score

As of Based on 212 revies as of Feb 12, 2024

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Customer Reviews

As of Mar 13, 2024, 212 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Pandora's publicly available reviews View source

Jennifer Donaldson rated Pandora 5 stars
2 weeks ago
I’m so glad to see Jameel mentioned in a previous review as they so deserve it! They served our indecisive 7 year old, and were so so so patient with her. Made lovely recommendations to suit her (she left with the Cinderella carriage earrings and she loves them), spoke to her and us so kindly and really just made our evening. I hope they’re recognised for the positive experience brought to customers.
Lisa Flynn rated Pandora 5 stars
3 weeks ago
JAMEEL, you are beautiful. Thank you for your help you are a star. Every shop needs a Jameel. Pandora are so lucky to have you! I was over from Belfast on a break and although Edinburgh is beautiful you were the highlight. Absolutely lovely person. My charms will mean so much more that you helped me choose x
Linda Mckinsley rated Pandora 5 stars
3 weeks ago
I have been in a few time now staff very helpful and always polite love the shop in St James center xx

Frequently Asked Questions About Pandora

What can I expect from the staff at a Pandora store?

You can anticipate a high level of customer service marked by patience, helpfulness, and personalized recommendations. Staff members are frequently noted for their friendly demeanor and product expertise.

Does Pandora offer any special in-store promotions?

Yes, Pandora occasionally provides promotional offers such as a 3 for 2 deal on certain products. These offers are communicated by the staff and can provide added value to your purchase.

How does Pandora handle situations when a product is not available in-store?

If a specific item is not in stock, the staff are known to be proactive in suggesting creative alternatives or assisting customers with ordering the desired product, using any applicable promotional codes to ensure customer satisfaction.

About Pandora

Jewellers

Jewelry chain featuring a variety of necklaces, rings, customizable charm bracelets & more.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.