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Orkin Reviews

Rated 4.7 based on 1915 Reviews

1053 Crenshaw Blvd, Los Angeles, CA 90019, United States

Pest Control | Los Angeles, CA

Published on
June 19, 2024
Last updated
June 19, 2024

Reviews Summary

Evaluating the reviews provided for Orkin, it is discernible that the overall company reputation is conducive, marked by a predominance of positive customer experiences. Notably, staff professionalism, punctuality, and thoroughness are recurrently commended. Technicians such as David, Victor, Isaiah, Nick, Alex, Miles, Najel, and Jonathon receive particular praise for their meticulous service, informative communication, and considerate customer care. These experiences underpin the value that Orkin places on professionalism and expertise, strengthening the company's standing in pest control services. However, there are instances of dissatisfaction related to administrative handling, specifically in terms of responsiveness to customer queries and fulfillment of service promises — highlighted by a complaint concerning unmet expectations from a representative named Daniel. The mixed feedback reveals a dichotomy where operational execution excels, yet some administrative processes may require improvement to maintain and elevate the company's overall reputation.
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What Customers Are Saying About Orkin?

very thorough in explaining

doing an outstanding job

quickly fixed our gnat problem

timely, thoroughly evaluated

very thorough, professional

outstanding

extremely helpful

prompt and professional arrival

very thorough with follow-ups

totally unreliable and irresponsible

Trustguide uses AI to extract key phrases from reviews about Orkin and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Orkin's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Orkin Ratings

1

As of Based on 1915 revies as of Jun 19, 2024

Orkin Score

90%

As of Based on 1915 revies as of Jun 19, 2024

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Customer Reviews

As of Jun 19, 2024, 1915 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Orkin's publicly available reviews View source

HairFreek Barbers rated Orkin 1 stars
2 weeks ago
Totally unreliable and irresponsible. First, the representative, Daniel, showed up over an hour late for the initial appointment. Then, he didn't deliver the pest report in an hour as promised. I waited four days before I called him to find out what happened. He promised to get it to me by the end of the day, still nothing. I called headquarters who keep telling me they're going to escalate it. It's been a week and I still haven't gotten a response. They just say they're going to escalate it, like I need a pacifier.
rweisman rated Orkin 1 stars
a month ago
I needed help with rats and mosquitos. David, the Orkin tech, arrived promptly for his appointment and was very thorough in explaining what he needed to do to rectify the problems — and then he was very thorough in his work, going the extra mile to make sure the mosquito traps were properly secured. I recommend him and Orkin very highly
Marc Blecher rated Orkin 1 stars
a month ago
Victor, my main Orkin service technician, has been doing an outstanding job and doing so consistently over many months. So much so that I’ve investigated moving my termite service over to Orkin as well. Thanks for the great work, Victor!

Frequently Asked Questions About Orkin

How reliable is Orkin's pest control service?

Based on customer feedback, Orkin's pest control service is generally reliable, with technicians being punctual, thorough, and professional. However, there are isolated reports of administrative issues concerning reliability, particularly in terms of communication and response time.

Are Orkin's technicians knowledgeable and courteous?

Yes, customers frequently commend Orkin's technicians for their knowledge, thorough explanations, professionalism, and courtesy. Positive experiences with individual technicians suggest a strong emphasis on quality service and customer care.

Has there been any criticism of Orkin's service?

Criticism of Orkin's service tends to revolve around administrative aspects such as responsiveness and follow-through on commitments. While the service itself receives praise, some customers have faced challenges getting timely responses and fulfillment of services as promised.

About Orkin

Pest Control
When you hire an Orkin Pro, you can be confident you're receiving the service you expect, from the pest control experts you can trust. Orkin Pest Control: Not all pest problems are the same, and not all homes need the same types of treatment. Your Orkin Pro is trained to identify and treat the root of your particular pest problem. Upon thorough inspection, they will create a customized treatment plan that effectively targets pest problems exactly where they appear in your home both inside and out, all year long. The Orkin Guarantee: Our promise to you we are not satisfied until you are satisfied. Orkin means peace of mind when it comes to pest control.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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