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Orderup Reviews

Rated 4.3 based on 709 Reviews

999 E Basse Rd #400, San Antonio, TX 78209, United States

Accountants San Antonio

Published on
July 22, 2025
Last updated
July 22, 2025

Reviews Summary

The overall sentiment in customer reviews for Orderup Restaurant is generally positive, with repeat praise for accommodating dietary needs and friendly, efficient staff. Reviewers highlight quick service, a welcoming atmosphere, and special mentions for gluten-free options and desserts. Some minor criticisms are present, touching on portion sizes and value concerns, but many still express willingness to return.

Common feedback includes repeated references to staff friendliness, prompt order fulfillment, and the availability of gluten-free menu items. Multiple customers appreciated the unique menu, relaxed setting, and specific food items like the Brisket Burger and cookies. Critiques show up around the fish taco portions, the fries’ doneness, and perceived high prices, yet these are generally offset by otherwise positive experiences.

Overall, Orderup Restaurant earns a favorable reputation in its local area for its customer-first approach, efficient service, and variety for those with dietary preferences. The consistent mention of friendly staff and repeat visits indicates a reputable dining option within its community.
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What Customers Are Saying About Orderup?

so kind and helpful

Staff was super friendly

delighted! Great place

cooked and seasoned perfectly

cookies were really good

the shake was phenomenal.

Friendly service and nice open atmosphere.

crunchy and fresh and seasoned

Trustguide extracts key phrases from reviews about Orderup and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Orderup's customers had a positive experience.

Positive
70%
Neutral
20%
Negative
10%

Orderup Ratings

5

As of Based on 709 revies as of Jul 22, 2025

Orderup Score

70%

As of Based on 709 revies as of Jul 22, 2025

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Customer Reviews

As of Jul 22, 2025, 709 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Orderup's publicly available reviews View source

Calypso Carlile rated Orderup 5 stars
a month ago
This small place was just superb! My husband and I have been trying to find a burger spot that has gluten-free buns for me, and he ended up finding this spot. We went later in the evening on a weekend, and were able to place our order right away. The cashier, who said it was only her third day, was so kind and helpful. She even recommended the gluten-free chocolate chip cookie, which was fantastic. Our food came to the window within five minutes, and we had eaten it all in about fifteen. We normally do not inhale our food, but it was just divine. The burgers were great, the tacos were fantastic, and the cookie for dessert put a beautiful bow on the whole evening. I was very pleasantly surprised by this small joint, which is now our go-to spot for burgers. If you have dietary restrictions but still want to enjoy comfort foods, this is definitely your new spot! Please go if you can.
Kevin H rated Orderup 5 stars
2 weeks ago
Now listen if you’ve been gluten-free for more than five minutes, you know the struggle. The buns either taste like damp cardboard or fall apart like a Jenga tower in an earthquake. Orderup is somewhere in between but with heart. I got the La Bomba burger, fries (yes, from a dedicated gluten-free fryer), and a chocolate chip cookie that disintegrated on impact, but taste made up for it. The bun had that classic GF “crumbles if you breathe on it” vibe, but it held up just long enough to get the job done. Staff was super friendly like, “we actually enjoy being here”. 7/10. Solid spot.
Dee Torres rated Orderup 5 stars
2 weeks ago
Went with a friend for the first time and was delighted! Great place where I’ll definitely be taking a date. It has a simple menu with delicious items, and the staff are pleasant and quick. They remember regulars — greeted my friend by name!

Frequently Asked Questions About Orderup

Does Orderup Restaurant accommodate gluten-free or dietary restrictions?

Yes, multiple reviews mention availability of gluten-free buns and a dedicated gluten-free fryer. Staff also provide helpful recommendations for those with dietary needs, including cookies and various menu adaptations.

What is the ordering and dining process at Orderup Restaurant?

Customers pick up menus after entering, order at the counter with the assistance of a friendly server, then wait to be called by name for food pickup and seating. The space is described as quaint with limited tables.

Are specific menu items or portion sizes worth noting before visiting?

Reviews highlight popular items like the Brisket Burger and cookies. For some items, such as fish tacos, portions may be smaller than expected. It's suggested to clarify with staff if dishes come with multiple pieces.

About Orderup

Accountants
Orderup Restaurant is an American eatery serving burgers, tacos, fries, cookies, and shakes, with particular attention to gluten-free offerings and dietary restrictions. The establishment provides in-person dining experiences with a concise, comfort food–focused menu and includes options for diverse preferences such as burgers, brisket, and tacos.

The restaurant operates on a counter-order model where customers select their meals upon entry, place orders with staff at the counter, and are called by name for food pickup when ready. The staff is described as attentive and helpful, and the environment is relaxed and informal, with limited seating and self-service menu browsing.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.