Frequent themes across the reviews include dissatisfaction with customer support transitions and platform updates, especially after corporate changes. Users repeatedly mention challenges related to pricing, billing, and perceived neglect of product innovation. In contrast, positive patterns emerge from comments about the physical office space, the helpfulness and friendliness of staff, and the vibrant company culture at events and within the office environment.
Overall, Optimizely’s reputation appears to be divided: business software users in particular express frustration with service and cost, while others offer favorable commentary on the company’s in-person environment and staff. This results in a credible yet mixed standing within its industry.