Opera Beds Reviews

Don’t rely on Opera if you need your bed or mattress for a medical condition. Our new Opera bed was delivered in May 2024, initially arriving with damaged parts and soon developing signifiant issues, to the point using the motion base would wake my partner up when I used it. Also we were advised by Opera themselves that the underbed drawers won’t work on a carpeted floor. After several visits for replacement parts and repairs, Opera’s engineer agreed and documented on the job report that the bed was faulty. Opera have denied this and stopped returning calls. Agreed for an identical replacement bed through our retailer that arrived faulty, one of the adjustments was dead when you pressed the button to operate. Rejected the bed and agreed with the retailer that for a replacement from another manufacturer, although we agreed to keep the mattresses. January 2025 and my partner’s mattress who relies on the bed for her medical condition, has a significant sag and is now a different level to the side with less use. Opera arranged an inspection and refuse to replace as it’s within manufacturer tolerances, based on the one point they measure it and the fact that the mattress sunk to the point it’s impossible to get a good nights sleep is irrelevant. Don’t believe the claims that its suitable if you have medical conditions, poor quality product and customer service that soon turn against you if you have issues and have a different account of events to their engineers.

I found Opera beds when looking to replace my old adjustable bed and I'm really glad I did. Opera were fantastic: really helpful team and the options were much wider than I'd seen from other companies. The beds also look reasonably modern and stylish, which my old bed hadn't. I was surprised by how lightweight the frame was too as with my old bed I could barely move it when I needed to clean or hoover. I opted for the installation service and my new ned arrived within the week, with the two guys who brought it building it in record speed. Josh was lovely and talked me through how the whole bed worked and what to do if I had any issues. I would definitely recommend.