Olympic Fence's reputation appears to be a mix of commendation and criticism based on recent reviews. Positive experiences highlight the efficiency of installations, professional and hardworking crews, and exceptional customer service from certain team members. On the other hand, negative reflections center on issues such as perceived unprofessional behavior by staff, concerns over the quality of the fencing, and a possible lack of consistency in customer service. Recurring themes include praise for the speed and standards of installations, as well as a family-owned business aura; however, there are repeated concerns about customer interactions that suggest possible improvements in professional conduct and communication processes.
A significant proportion of feedback for Olympic Fence emphasizes the company's effective and quick service delivery, specifically noting a professional approach to fence installation tasks. Customers are particularly impressed with the expeditious completion of projects, attention to detail, and the finesse of the final product. Moreover, the company is recognized for its capacity to undertake complex commercial projects, exemplified by one instance of installing a comprehensive fencing system rapidly. Additionally, positive interactions with staff, particularly on-site teams like Charlie, Juan, and Monty, contribute to customer satisfaction. The helpful guidance provided during the consultancy phase and the resolution of issues without high-pressure sales tactics is also commended. Some positive experiences were recounted concerning the provision of supplies, courteous service, and personal acknowledgment of customer referrals.
Despite the positives, Olympic Fence has garnered considerable criticism on aspects that affect customer trust and satisfaction. Reviewers have expressed dissatisfaction with certain employees' attitudes, highlighting experiences with unprofessional behavior, disorganization, and rude communication that are particularly off-putting. Complaints range from the unfortunate incident with 'creepy Carl,' a fencing estimator's unannounced visit, to antagonistic encounters with customer service personnel, specifically Vicky. These accounts suggest an area of internal culture that might need addressing. Quality concerns have also been raised, with one client feeling the installed fence was inadequate to address privacy and security issues with a neighbor. The aforementioned issues, combined with reports of a rigid cash-only policy and claims of delayed or incorrect orders, sketch a picture of organizational challenges that could impact the company's long-term reputation and customer loyalty.
Olympic Fence has received praise for completing large-scale fencing installations efficiently. As per a review, an extensive fence installation of 200 feet was completed within two working days, indicating the potential for quick turnaround times for commercial projects.
Yes, Olympic Fence provides consultations for potential jobs. Customers are guided through each phase of the project without high-pressure sales tactics. However, it's advisable to maintain clear communication to ensure mutual understanding and service expectations.
There are indications from customer feedback that Olympic Fence may have a preference for cash transactions. Customers reported a cash-only policy for supplies, which could be a consideration for those who prefer alternative payment methods.
