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Oak World Reviews

Rated 4.5 based on 1706 Reviews

Furniture Shops in Durham

5, Low Willington Industrial Estate, Harvey Court, Durham DL15 0FB

Published on
July 28, 2025
Last updated
July 28, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Oak World's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Oak World?

friendly and helpful

Definitely recommend.

Well made, quick delivery.

excellent, the customer service

arrived in perfect condition

lovely and at a great price

seats quality product pressure treated

Beautiful quality and very attractive

Delivery team were excellent.

Would not hesitate in ordering

Trustguide extracts key phrases from reviews about Oak World and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 28, 2025, 1706 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Oak World's publicly available reviews View source

Zoe rated Oak World 5 stars
6 months ago
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Easy to order. Was kept up to date with regards to delivery. Delivery men were friendly and helpful. The wardrobes are lovely quality for the money, my partner managed to put them up himself, all fixtures and fittings and instructions were included. Very Happy 😃
Julie Mclean rated Oak World 5 stars
a month ago
Delivery was super fast and item arrived well packaged. Just a handful of bolts to do up and that was it done! Really lovely little table just ideal for my hallway. Solid wood and very well made. Choice of 2 styles of drawer handle was a nice touch. Definitely recommend.
Hayley Wimbush rated Oak World 5 stars
a month ago
Thank you so much for an amazing oak sideboard. I purchased through the clearance section as I was amazed at the price. It was exactly what I wanted. Well made, quick delivery. I'll be ordering more from you. Thanks again!

Reviews Summary

Overall, customer sentiment toward Oak World is highly positive, with reviewers frequently noting fast delivery, careful packaging, and good value for money on oak furniture. Customers praise the company for clear communication and updates, and often mention satisfaction with product quality and customer service. There are a few critical notes, primarily about damaged goods upon delivery and delivery timing, but these are often balanced by prompt and effective resolutions.

Common feedback includes appreciation for the quality of the oak furniture, the smooth delivery process, and the professionalism of the staff. Multiple customers highlight the ease of assembly, the robustness of packaging, and helpful touches such as additional fixtures or options. While negative experiences do occur, notably involving damaged or faulty items, resolution through refunds and responsive customer service is a recurring positive theme. Operational speed and attention to updates also stand out as strengths.

Based on the reviews, Oak World has established a reputation for reliable oak furniture retail and delivery, underpinned by a straightforward purchasing process and quick, friendly support. The company is regarded in its market as a solid option for those seeking quality oak products, with customer trust reinforced by effective handling of rare service hiccups. Word count: 159
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Frequently Asked Questions About Oak World

How does Oak World handle product damage on delivery?

If items arrive damaged, Oak World’s customer service responds promptly to assist with refunds instead of replacements, as reflected by customer accounts. Communication is appreciated and complaints are taken seriously to ensure resolution.

Is assembly required for Oak World products?

Some items require minimal assembly, generally using included fixtures and instructions. Customers note ease of assembly and clear instructions, with select products like tables being easily put together with a few bolts.

What are Oak World’s delivery scheduling and process details?

Delivery is generally fast and includes status updates. However, delivery time may occasionally differ from advance notice. Customers receive either doorstep or room-specific deliveries, depending on the selected service and any additional payment.

About Oak World

Furniture Shops
Oak World is a retailer specializing in oak furniture, offering a variety of pieces such as wardrobes, tables, cupboards, and garden seating. Its core business revolves around selling quality oak furnishings, available for order directly by consumers through its online platform as well as possible clearance deals.

Oak World operates by facilitating online purchases where customers receive regular updates on order status, delivery schedules, and after-sales support. The company manages its own delivery service, providing options for delivery to customer-specified locations. Assembly, packaging, and refund processes are structured and responsive, ensuring a controlled workflow from order to post-delivery resolution.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.