Noa & Nani Reviews

The overall sentiment towards Noa & Nani, a children’s furniture company, is overwhelmingly negative based on recent customer reviews. Reviewers consistently note recurring issues with product quality, unreliable deliveries, and numerous instances of damaged or incomplete furniture shipments. While a small minority acknowledge eventual refunds or partial resolutions, serious complaints linger regarding both the product experience and communication with customer support.

The most frequent themes include manufacturing defects—such as broken bed legs, peeling paint, and missing parts—as well as significant frustration with the returns or replacement process. Many customers highlight slow, evasive, or unhelpful responses from the support team. Contacts like phone lines and web chat rarely function as intended, and in several cases, refunds or replacement offers were complicated, delayed, or unsatisfactory. There are repeated references to poor packaging and burdensome return requirements, with parents particularly upset about the impact on their children due to missing or unusable beds.

Overall, Noa & Nani is regarded as an unreliable option for children’s furniture, particularly in the UK market. Recurring complaints center on lack of quality control, disappointing customer care, and unresolved product failures. There is little evidence of repeat business or smoothly resolved issues, and persistent communication breakdowns contribute negatively to the company’s reputation.

Noa & Nani is a furniture retailer specializing in children’s beds and related home furnishings. Their core product range includes bunk beds, high sleepers, dining tables, and chairs, primarily sold online through their website and partner platforms. The company targets families seeking affordable and functional furniture items for children’s bedrooms and play spaces.

Noa & Nani operates through a direct-to-consumer e-commerce model with products shipped via third-party couriers. Customers purchase items online and arrange for home delivery. The company handles order management and customer queries primarily through email, with limited availability via phone or chat. Returned or faulty goods require coordination for collection and potential replacement or refund based on the specific circumstances.