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Murray Brothers Funeral Home Reviews

Rated 4.1 based on 146 Reviews

1199 Utoy Springs Rd SW, Atlanta, GA 30331, United States

Funeral Directors | Atlanta, GA

Published on
March 3, 2024
Last updated
March 13, 2024

Reviews Summary

Murray Brothers Funeral Home Cascade Chapel has received a range of feedback from clients, indicating varied experiences during incredibly sensitive times. Reviews frequently praise certain staff members such as Demetrius McCray and Allie Murray-McCray for their professionalism, compassion, and ability to execute smooth and respectful services. Clients have noted these individuals' dedication to communication and resourcefulness. Despite this, there are significant concerns about professionalism among other staff members, particularly Dexter, who was cited for multiple oversights and reportedly displayed a dismissive attitude. Issues raised include incorrect dates, poor presentation and mismanagement during the funeral service, and the handling and distribution of ashes without proper consent. Additionally, the in-house media service, Sage Media, has been criticized for failing to deliver quality live streaming services. This mixed feedback highlights inconsistencies in service quality that impact the reputation of the funeral home.

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What Customers Are Saying About Murray Brothers Funeral Home?

Trustguide uses AI to extract key phrases from reviews about Murray Brothers Funeral Home and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Murray Brothers Funeral Home's customers had a positive experience.

Positive
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Murray Brothers Funeral Home Ratings

5

As of Based on 146 revies as of Mar 03, 2024

Murray Brothers Funeral Home Score

As of Based on 146 revies as of Mar 03, 2024

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Customer Reviews

As of Mar 13, 2024, 146 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Murray Brothers Funeral Home's publicly available reviews View source

Kimberly Linsey rated Murray Brothers Funeral Home 5 stars
3 days ago
I chose Murray Brothers to assist me with laying my husband to rest. Demetrius McCray made an unbearable process, SEAMLESS! He remained in constant communication with me, and always maintained such a high level of professionalism. Thank you Demetrius, and Murray Brothers for your alignment with my vision of sending my husband home regally.
Keysha Giddens rated Murray Brothers Funeral Home 5 stars
3 weeks ago
My 94 year old grandmother was laid to rest today. I must say I was pleased with the young lady that got her dressed and made up, but after today I wouldn't recommend this place to anyone. I was very disappointed with Dexter, the director that so-called guided us through this process: *Dexter had incorrect dates written down. A family's friend had to point this out *Skirt under casket during view looked horrible. Please throw that one in the trash *Funeral tags were forgotten, Dexter told us they don't like to hand them out anymore *Grandma was twisted in casket and so were her clothes *Skinny, bald and tall man that greeted us at the door was very rude/ nasty *Dexter rushed the process, misspelling words, and he put the wrong address on the form *Dexter forgot to give us the form that gives details of how we wanted my grandma's look to go *They dismissed the entire funeral and left the body in the church. The pallbearers and flower girls didn't get to do their jobs *No ashes to ashes saying... Everything just felt rushed. If we can just stop and focus, then we will barely miss the small details. These are folks family members. We know you don't hive a damn, but at least fake it for us. Murry Brothers sucks!
William Taylor rated Murray Brothers Funeral Home 5 stars
3 weeks ago
When my mother passed I came into Murray Brothers Funeral Home and spoke with Dexter to make the necessary arrangements for the services and cremation. After the cremation Murray Brothers sent my sister part of my mother's ashes and copies of the death certificate without my permission or even my knowledge. Now my mother is not whole. Just bad business and actually getting ready to take legal action. So in short, do not go to Murray Brothers. They are very unprofessional.

Frequently Asked Questions About Murray Brothers Funeral Home

What should I expect in terms of professionalism when working with Murray Brothers Funeral Home?

While many clients have had positive experiences citing high levels of professionalism, especially from staff members like Demetrius McCray and Allie Murray-McCray, there have been instances of dissatisfaction with other staff, including reports of rushed services and oversight in the handling of details.

Can I rely on Murray Brothers for multimedia services during the funeral?

The feedback on Murray Brothers' in-house media service, Sage Media, has been mixed, with some clients facing issues such as failed live streams and absent recordings. It is advisable to discuss your multimedia needs in detail and consider their past performance or seek alternative providers if necessary.

How does Murray Brothers handle complaints and feedback from clients?

Based on the reviews, responses to client complaints have been inconsistent. While some staff members are praised for their responsiveness and dedication to resolving issues, there are accounts of concerns not being adequately addressed or followed up on, especially in cases where service expectations were not met.

About Murray Brothers Funeral Home

Funeral Directors
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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