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Motors On Wheels Reviews

Rated 4.9 based on 1044 Reviews

10835 S Gessner Rd, Houston, TX 77071, United States

Car Dealerships | Houston, TX

Published on
July 15, 2024
Last updated
July 15, 2024

Reviews Summary

Analyzing the totality of the latest reviews for Motors on Wheels, it becomes evident that customers largely report positive interactions, focusing on high-quality customer service, vehicle reliability, and the integrity of the sales team. Several reviewers have expressed strong satisfaction, particularly with seamless repeat purchases and attentive, non-pressurizing staff. Dedication to customer satisfaction is often noted, where the dealership reportedly exceeds expectations through actions such as staying open late for customers, prompt post-sale issue resolution, and reimbursement for unexpected faults. However, the company’s reputation is not spotless, as a handful of customers raise concerns about communication, with specific reference to informing about vehicle availability, and after-sale support for vehicular issues.
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What Customers Are Saying About Motors On Wheels?

couldn't be more satisfied

These guys are awesome

best customer service

very friendly staff

customer service was exceptional

folks are genuine and trustworthy

truly made my experience easy

sales associates were very helpful

lack of courtesy

they would not help us

Trustguide uses AI to extract key phrases from reviews about Motors On Wheels and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Motors On Wheels's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Motors On Wheels Ratings

5

As of Based on 1044 revies as of Jul 15, 2024

Motors On Wheels Score

80%

As of Based on 1044 revies as of Jul 15, 2024

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Customer Reviews

As of Jul 15, 2024, 1044 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Motors On Wheels's publicly available reviews View source

Melad Abedalla rated Motors On Wheels 5 stars
5 months ago
I recently purchased my second car from Motors on Wheels, and once again, I couldn't be more satisfied with my experience. The team at Motors on Wheels, especially the honest salesmen, made the entire process smooth and enjoyable. My first car from Motors on Wheels served me faithfully for seven years without a single issue, which speaks volumes about the quality of their vehicles. Now, with my second car, I'm thrilled to report that the excellent service and quality have remained consistent. Not only did I get a fantastic deal on my second car, but it also exceeded my expectations in terms of cleanliness and overall condition. Motors on Wheels truly goes above and beyond to provide exceptional value to their customers. I wholeheartedly recommend Motors on Wheels to anyone in search of a reliable car and outstanding customer service. Five stars all the way!
Mark Howard rated Motors On Wheels 5 stars
3 months ago
Just bought my second truck with Motors on Wheels. These guys are awesome. I came from out of town to purchase on a Saturday. They stayed late to get the deal done for us. Very respectful and easy to work with. Highly recommend for personal and commercial vehicle purchases. Excited to buy my next work truck from these guys soon!
Debora Ledesma rated Motors On Wheels 5 stars
3 months ago
We bought a 2018 Nissan Rogue from Motors on Wheels and had the best customer service you could imagine for a used car. The engine light came on while we test drove the car and they promised to get it fixed. Not only that, but we had a battery that went dead the following week. They reimbursed us for a new battery and made sure everything was taken care of with the needed fixes. There's never a guarantee that everything will work on a used car, but they made sure we were happy with the car we purchased and took care what we asked for. Highly recommended!

Frequently Asked Questions About Motors On Wheels

Can I expect reliable vehicles and consistent quality when purchasing from Motors on Wheels?

Based on customer feedback, Motors on Wheels has a reputation for providing reliable vehicles and consistent quality, with many customers expressing satisfaction with their purchases over multiple years.

Does Motors on Wheels provide post-sale support and assistance with vehicle issues?

Customers have reported that Motors on Wheels can be very responsive to post-sale issues, even offering reimbursements for unexpected problems. However, there are also reports of customers feeling left to manage some post-sale vehicle issues on their own. It's recommended to discuss the post-sale support policy with the dealership prior to purchase.

How would you describe the customer service experience at Motors on Wheels?

The customer service at Motors on Wheels is regularly described as exceptional, with staff being friendly, honest, and easy to work with. The company appears to prioritize customer satisfaction and makes efforts to provide a smooth and enjoyable purchasing experience.

About Motors On Wheels

Car Dealerships
We're a 5-star google review used car in dealership in Houston, TX. Customers first, everything else second. We have been buying cars and selling cars in the Houston metro area for more than 20 years. If you're thinking of selling your car, we're here to help guide you through the whole process. Likewise, if you're thinking of buying a quality used cars, all you have to do is give us a shout and we'll be more than happy to help out. We write about car buying on our blog on our website. Check it out! Motors On Wheels - Sell Your Car! - Buy Your Car!
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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