Trustguide floating notification
Get Trustguide AI reviews widget free
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
Motorpoint Swansea logo

Motorpoint Swansea Reviews

Rated 4.5 based on 553 Reviews

Car Dealerships in Swansea

Swansea Enterprise Park, Samlet Rd, Llansamlet, Swansea SA7 9AG

Published on
September 21, 2025
Last updated
September 21, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Motorpoint Swansea's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

Got a busrning question about ?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

What Customers Are Saying About Motorpoint Swansea?

absolutely amazing service

a fairly smooth experience

Great experience

smooth and perfect

phenomenal from start to finish

really helpful and answered all our questions

great experience

Excellent experience buying my first car

extremely helpful

very friendly and helpful throughout

Trustguide extracts key phrases from reviews about Motorpoint Swansea and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 21, 2025, 553 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Motorpoint Swansea's publicly available reviews View source

Ryan Hall-Richards rated Motorpoint Swansea 5 stars
a month ago
This is some text inside of a div block.
Absolutely amazing service from Joe Helliwell. Fantastic asset to the Motorpoint Team at Swansea. Made the whole process simple and quick. I drove the vehicle home on the same day and I am incredibly pleased with it. Will definitely return when the time comes to change my vehicle again. Thank you!
Philip Clarke rated Motorpoint Swansea 5 stars
a month ago
Purchased a Mazda from Motorpoint on Sunday. Joe Helliwell was the guy I dealt with, we had a laugh and done the deal. Really nice guy and he picked me up from B&Q after I sold my car to another firm. All in all a fairly smooth experience, as I needed another car to get to work ASAP, and it was Sunday.
Sarah James rated Motorpoint Swansea 5 stars
a month ago
First time coming to Motorpoint after using another dealer for many years. Great experience. Much more relaxed than other sales garages. No pressuring you. Great customer service from Nathan John who explained everything clearly and took his time to go through everything with us. Even when we had 101 questions! Will definitely come back when we’re ready for a change.

Reviews Summary

The overall sentiment among Motorpoint Swansea customers is strongly positive, as reviewers consistently mention smooth purchasing experiences and attentive staff members such as Joe Helliwell, Nathan John, Jodie, Lucas, and others. Common feedback includes straightforward transactions, knowledgeable advice, and a lack of sales pressure. While the vast majority of comments are favorable, one review does briefly mention that a vehicle was not valeted to the expected standard at first, although this issue was quickly resolved.

Key themes across the reviews highlight the professionalism and friendliness of the sales team, clarity in explaining the buying process, and efficient problem-solving when any minor issues occurred. Many customers valued the relaxed showroom atmosphere, prompt responses to inquiries, and staff members’ willingness to go above and beyond to assist. The location in Swansea is cited repeatedly, with several reviewers stating they would return for future purchases.

Overall, Motorpoint Swansea is regarded as a reliable and customer-focused used car dealership in the Swansea region. The dealership’s reputation is built on repeated positive experiences, smooth issue resolution, and a commitment to transparency in the sales process. Motorpoint Swansea’s trustworthy approach to car sales resonates with local buyers seeking hassle-free vehicle purchases.
Read more

Frequently Asked Questions About Motorpoint Swansea

How do staff at Motorpoint Swansea handle questions or concerns during the purchase?

Staff are described as responsive and attentive, addressing questions promptly and thoroughly. Several customers mention team members taking time to explain details, resolving minor faults, and putting buyers at ease during the process.

Are there issues with car preparation or cleanliness at Motorpoint Swansea?

One reviewer noted a car was not initially valeted to their expected standard. However, the team quickly acknowledged the issue and ensured the car was professionally cleaned the same day, demonstrating prompt resolution.

Can vehicles be transferred to the Swansea location if not initially available?

Yes, according to customer feedback, staff can arrange for vehicles from other locations to be transferred to Swansea for viewing and purchase. This helps buyers find a suitable car that meets their requirements.

About Motorpoint Swansea

Car Dealerships
Motorpoint Swansea is a used car dealership that specializes in the sale of pre-owned vehicles. The company operates within the automotive sales industry, offering customers the opportunity to purchase vehicles in person from its Swansea showroom location.

Motorpoint Swansea’s operational model includes a team-based approach, with sales executives assisting customers through each step of the car-buying process. The business manages vehicle sourcing, viewings, and final transactions on-site, while also addressing logistical needs such as car transfers and after-sale preparation.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
13363144765485214886

How was your experience at Motorpoint Swansea?

Positive sentimentNeutral sentimentNegative sentiment

Top rated companies in Car Dealerships

Lookers SEAT Stockport logo
Lookers SEAT Stockport

Rated 4.5-Star

Niche Motor Company logo
Niche Motor Company

Rated 4.8-Star

Vertu Kia Nottingham logo
Vertu Kia Nottingham

Rated 4.7-Star

Motorpoint Oldbury logo
Motorpoint Oldbury

Rated 4.5-Star

Mark Hopkins Car Sales logo
Mark Hopkins Car Sales

Rated 4.8-Star

Stratstone BMW Derby logo
Stratstone BMW Derby

Rated 3.9-Star

Install Trustguide reviews widget on your website
Trustguide floating notification
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.