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Motorfinity Reviews

Rated 4.9 based on 277 Reviews

Motorfinity, Unit 3 N Gate, Northern Rd, Newark NG24 2EU

Car Dealerships Newark

Published on
August 15, 2025
Last updated
August 15, 2025

Reviews Summary

The overall sentiment towards Motorfinity’s car brokerage service is distinctly positive, reflected by repeated references to helpful staff, clear communication, and timely vehicle delivery. Customers specifically mention team members by name, such as Patrick, Lucy, Amy, Olivia, Brady, Cameron, Katie, and Fiona, highlighting individual accountability and support throughout the purchasing process. While some users expressed initial nervousness with the online model and the absence of in-person contact, their eventual satisfaction suggests the company effectively addresses these concerns.

The most frequent themes are attentive, friendly communication and well-coordinated service from the initial contact through to delivery. Customers across the UK note seamless updates by phone and email, satisfaction with part-exchange offers, and smooth resolution of anxieties around paying online. Staff responsiveness and the company’s ability to secure good deals or prompt delivery are mentioned across multiple reviews.

Overall, Motorfinity is regarded as a reliable car broker in the UK, valued for its professional staff and well-managed online purchasing process. The prevalence of return business and strong recommendations reinforce trust in the business. The company’s UK focus and transparent approach support a positive reputation among local customers.
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What Customers Are Saying About Motorfinity?

excellent service.

staff were super friendly.

very helpful all the way

provided excellent guidance

absolutely seamless.

services was top class.

First class ease of communications

customer service was outstanding.

Dealing with Amy was a pleasant experience

Nothing was too much trouble.

Trustguide extracts key phrases from reviews about Motorfinity and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Motorfinity's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Motorfinity Ratings

5

As of Based on 277 revies as of Aug 15, 2025

Motorfinity Score

100%

As of Based on 277 revies as of Aug 15, 2025

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Customer Reviews

As of Aug 15, 2025, 277 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Motorfinity's publicly available reviews View source

Alison Hillman rated Motorfinity 5 stars
6 months ago
I was put in touch with Patrick when I called Motorfinity. Patrick was really helpful and explained everything and took care of it all really promptly. I ordered a car just before Christmas specifying that I wanted the car quickly without delays. Patrick was as good as his word- honest, supportive and gave me the info I needed. The sales team were fantastic - Lucy was so friendly and responsive to all queries. She sorted it all out and followed up any queries I had really fast. Like some people I naturally had some concerns about doing it all online and I did call Motorfinity separately to check it was all authentic before I paid for the car. But the car turned up exactly as arranged. Brand new delivered by a big van. I would throughly recommend! Thank you Patrick and Lucy - excellent service.
Adam Heslop rated Motorfinity 5 stars
Edited a year ago
Came to Motorfinity via Blue Light Card. Initially I was looking for an Audi A3 but they had an amazing discount on the A4. Motorfinity were amazing at keeping me updated and the staff were super friendly. They worked very hard to make sure I had a decent rate of finance and the best available part ex price. Highly recommend Motorfinity to anyone looking for a new car!
kenneth blissett rated Motorfinity 5 stars
Edited a year ago
toyota Yaris cross excel. motorfinity were very helpful all the way from 1st phone call (Brady O'donnell) to the delivery team. Couldn't be happier with the car which i picked up from the dealers 9/5/25. I would recommend motorfinity to anyone thinking off buying a new car. a big thank you to motorfinity

Frequently Asked Questions About Motorfinity

How does Motorfinity handle the car buying process for customers accustomed to traditional dealerships?

Motorfinity operates mainly online and by phone, providing frequent updates and supporting customers throughout the purchase, part exchange, and delivery process. Staff are accessible and responsive to questions and aim to make the process straightforward even for first-time online buyers.

Are the staff at Motorfinity responsive and helpful?

According to reviews, staff members like Patrick, Lucy, Amy, Olivia, and others are frequently cited for their helpfulness, professionalism, and fast responses to customer queries during the sales and delivery process.

How does vehicle delivery work with Motorfinity?

Once a purchase is complete, Motorfinity arranges for the new car’s delivery and can also collect part exchange vehicles. Delivery is organized in advance, and customers are kept updated about timings and logistics by email and phone.

About Motorfinity

Car Dealerships
Motorfinity operates as a car brokerage service, connecting customers with new vehicles from various manufacturers at discounted prices. The business primarily serves customers online and handles the full transaction process for new car purchases, including financing and part-exchange options.

Customers engage with Motorfinity remotely, using phone and digital communication for sales, queries, and transaction updates. The company coordinates every step, from initial inquiry and order management to logistical arrangements for vehicle delivery and trade-in collection, emphasizing process transparency and streamlined workflow.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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