Moda Furnishings Reviews

Overall sentiment for Moda’s garden furniture retail and delivery service is predominantly negative, with most customers experiencing issues regarding unreliable delivery, poor communication, and lack of responsive customer service. While some reviews cite successful and friendly in-store experiences, significant complaints dominate, particularly around missed deliveries, damaged goods, and difficulty in receiving refunds or support.

The most frequent themes include frustration with delayed or failed deliveries, unhelpful responses from support staff, and damaged products upon arrival. In particular, many customers mention the absence of communication after initial purchase, difficulty making contact with Moda through any channel, and dissatisfaction with the handling of refund requests. A few reviews praise the helpfulness of specific staff, especially during in-person showroom visits, suggesting better experiences for those purchasing directly instore.

In summary, Moda’s reputation as a garden furniture shop appears deeply mixed, with significant reliability and support issues impacting its standing across the UK. While positive store interactions are acknowledged, fundamental problems with post-purchase support and delivery leave many customers dissatisfied, making trust in the online process a key concern.

Moda is a retailer specializing in garden furniture and home furnishings. The company sells outdoor furniture sets, bar sets, and seasonal items such as Christmas trees, offering both in-store and online purchasing options. Products include large modular sofas, tables, parasols, covers, and decorative accessories.

Moda operates through a combination of showroom-based sales and a digital platform. Customers can view items in-store or on large screens, order online, and arrange home delivery. The company manages logistics of delivering bulky items, processes payments in-store or online, and coordinates customer support for queries regarding orders, deliveries, or returns.