Mitchell Gold + Bob Williams Reviews
Rated 4 based on 30 Reviews
Furniture Shops in Washington
1526 14th St NW, Washington, DC 20005, United States
Published on
March 2, 2024
Last updated
July 10, 2025
Evaluating the reputation of Mitchell Gold + Bob Williams (MG+BW) yields a polarized view based solely on customer feedback. The company earns commendations for its unique and attractive furniture designs, knowledgeable staff, and a memorable showroom experience highlighted by seasonal changes and eye-catching displays. However, there is a significant portion of customer reviews expressing dissatisfaction, particularly with customer service experiences that range from being perceived as terrible to completely neglectful. Notably, there's a recurring theme of customers feeling unwelcomed or ignored by staff members, which contrasts starkly with other accounts of excellent customer care and personalized service. This discrepancy suggests a potential inconsistency in service delivery that could be crucial in shaping the company's overall reputation.
Many customers suggest that despite higher prices, the furniture is well-made, modern, and has unique designs that provide value for the cost. Visiting the showroom or the website to assess the pricing versus the perceived value firsthand is recommended.
Customer service experiences at MG+BW are mixed. While some customers report excellent care and flexibility from the staff, others have had negative experiences, feeling ignored or unserviced while in the showroom. It may depend on the location and specific staff members on duty.
Yes, reviewers highlight that each season brings new furniture designs and updates to previous collections, so customers can anticipate a dynamic and evolving product catalog.
Home furnishings manufacturer & retailer specializing in upholstery, plus tables, lighting & rugs.
