Customer feedback for Mersey Garages presents a mixed view of the company's reputation, with several high points tempered by a few areas of concern. Positive experiences revolve around the convenience and reliability of the service, particularly the complimentary car pick-up and drop-off feature, which is frequently acknowledged as a significant advantage, offering ease to the customers' experience. Reviewers often praise the friendly and professional staff, highlighting their politeness, knowledge, and efficiency. The speed of returning the serviced cars and clear communication on additional services, such as MOTs, are also commended. However, there are criticisms regarding a perceived increase in pricing, with some customers feeling that costs are unfairly steep compared to main dealer prices. Complaints about customer service, particularly over the phone, and a noted decline following staffing changes, were cited as major concerns that negatively impact customer satisfaction. The polarization of reviews indicates that while Mersey Garages demonstrates strong operational proficiency, it faces challenges in maintaining consistent quality in customer care and pricing transparency.
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