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Mercedes-Benz of Slough logo

Mercedes-Benz of Slough Reviews

Rated 4.5 based on 1784 Reviews

273-283 Bath Rd, Slough SL1 5PR

Car Dealerships Slough

Published on
August 21, 2025
Last updated
August 21, 2025

Reviews Summary

The overall sentiment toward Mercedes-Benz of Slough is highly positive, with reviewers consistently noting attentive customer service, knowledgeable staff, and seamless purchase experiences. Specific names such as Aroni, Vasile, Raj Virdee, Tony, and Vishal are repeatedly highlighted for their professionalism and friendliness. A notable exception is one review that details unresolved technical issues and poor after-sales support, suggesting occasional inconsistencies in the service process.

Frequent themes across the reviews include transparency in the sales process, effective problem resolution, and personalized attention. Several reviewers value the dedicated support provided throughout their car purchase or handover, often mentioning how staff members stayed involved from start to finish. Customers also appreciate the extra steps taken, such as video recordings for remote buyers and follow-up advice post-purchase—indicating a strong commitment to clear communication.

Overall, Mercedes-Benz of Slough holds a strong reputation in the local region for delivering a tailored, customer-centric approach to car sales and service. Repeat business and customer loyalty are apparent, strengthened by staff who go out of their way to resolve concerns and ensure satisfaction. This positions the dealership as a reliable choice for Mercedes-Benz customers in Slough.
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What Customers Are Saying About Mercedes-Benz of Slough?

excellent experience

approach was excellent customer service

made the process very simple and easy

went above and beyond to restore our confidence

seamless ease from the point I got in touch

attention to detail and advise was impeccable

very helpful and polite

customer service was amazing

smooth and stress-free

extremely happy with my new car

Trustguide extracts key phrases from reviews about Mercedes-Benz of Slough and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Mercedes-Benz of Slough's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%

Mercedes-Benz of Slough Ratings

2

As of Based on 1784 revies as of Aug 21, 2025

Mercedes-Benz of Slough Score

90%

As of Based on 1784 revies as of Aug 21, 2025

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Customer Reviews

As of Aug 21, 2025, 1784 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Mercedes-Benz of Slough's publicly available reviews View source

Buddhika Ranasinghe rated Mercedes-Benz of Slough 5 stars
Edited 2 months ago
This was my second visit to the Slough Mercedes showroom, and once again, I had an excellent experience. Aroni was extremely helpful and incredibly kind throughout. Thank you so much for your support—I really appreciate it. I’ll definitely be contacting you again for my servicing needs. Truly the best service!
Evonne Hunt rated Mercedes-Benz of Slough 5 stars
a week ago
I would recommend Mercedes-Benz of Slough to friends and family because they were helpful and honest from the moment I spoke to them. Vasile, the sales gentleman, was professional and honest. I trusted his advice and felt I was getting a good deal. I didn’t feel pressured, making trusting what he was saying easier. I loved that he could video record all aspects of the car because I couldn’t see the vehicle in person. It was as good as being there myself. At first, I didn’t want to make the monthly payments towards my service, but after he explained all the benefits and advantages, I changed my mind. It was how he explained, no pressure, just honest, straightforward facts. I was picked up at the train station when I went to pick up the car that morning, and he had got me a hot drink. Vasile’s approach was excellent customer service, which made me think about the car I was getting next. And when I've been stuck when getting used to the car, I could contact him and be advised. I've never had any vehicle other than a Mercedes, so I felt like I was getting real-life Mercedes service. Thanks, Vasile!
Gurs Sehmi rated Mercedes-Benz of Slough 2 stars
a week ago
I bought an expensive car from them, and although the sale was fine, I have had problem after problem. Each time, I need to schedule half a day off in order to take the car back, and each time, they try and blame the problem on me, and charge me, even though it's under warranty. Most of these things should have been picked up at an inspection before I took delivery, but they were not. There is still an obvious problem, but because their computer says 'no', they are unwilling to fix it. Even though they can see that one wheel is reading a completely different temperature than the others! Most recently there is a problem with the turbos, and they created so much friction that I had to complain to AMG directly, who responded by passing the complaint to Beaconsfield, and it's nearly been a month, and they can't be bothered to reply. It's a shame, I like the car, but I wish I had gone with Ferrari instead, they seem to care a lot more about their customers. At Mercedes, your car is just another unit they need to sell, no matter what you get.

Frequently Asked Questions About Mercedes-Benz of Slough

Is the sales process at Mercedes-Benz of Slough transparent and pressure-free?

Yes, reviews highlight a transparent sales process with staff providing honest advice and clear communication. Customers mention they did not feel pressured, and information about cars or financing options was presented straightforwardly.

How does Mercedes-Benz of Slough handle after-sales concerns or issues?

Customers report varying experiences. While most mention prompt responses, personal attention, and resolved issues, at least one review notes challenges with warranty claims and delays in after-sales support. Staff intervention is key in positive resolutions.

Can I get remote support or virtual walkarounds if I can't visit the showroom?

Yes, customers report that sales staff can provide video recordings of vehicles and detailed advice when buyers are unable to attend in person, supporting remote decision-making and ensuring clarity.

About Mercedes-Benz of Slough

Car Dealerships
Mercedes-Benz of Slough is a car dealership specializing in the sale and servicing of new and used Mercedes-Benz vehicles. Operating from its physical showroom in Slough, the company provides an in-person car buying experience while also supporting remote buyers through detailed communications and virtual walkarounds.

The dealership assigns individual staff members to guide customers through each step of the sales or service process, from initial inquiry to car handover. Services include customer support, technical inspections, after-sales advice, and assistance with financing or part exchanges, aiming for a structured and transparent workflow.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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