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Mega Furniture Reviews

Rated 4.8 based on 1545 Reviews

2501 W Happy Valley Rd, Phoenix, AZ 85085, United States

Furniture Shops | Phoenix, AZ

Published on
March 18, 2024
Last updated
March 18, 2024

Reviews Summary

Analysis of the recent customer reviews for Mega Furniture indicates a predominantly positive reception of the company's in-store service, with multiple mentions of the staff's professionalism, attentiveness, and patience. Sales representatives named David, Shawn, and Miriam are frequently applauded for their knowledge, service quality, and the personal connection they establish with customers, directly contributing to the company's favorable reputation. Customers consistently appreciate the informative and pressure-free sales approach and the added value received through design advice and consideration of finer details during their purchase process. While the remarks are overwhelmingly positive, there is an isolated incident related to dissatisfaction with a manager's decision not to honor a discount, suggesting that while front-line staff service is commendable, there may be policies or management decisions affecting overall customer satisfaction. The trend among the reviews is an emphasis on employee conduct, sales support, and customer service, shaping a positive overall customer experience with the company.
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What Customers Are Saying About Mega Furniture?

Trustguide uses AI to extract key phrases from reviews about Mega Furniture and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Mega Furniture's customers had a positive experience.

Positive
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Mega Furniture Ratings

5

As of Based on 1545 revies as of Mar 18, 2024

Mega Furniture Score

As of Based on 1545 revies as of Mar 18, 2024

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Customer Reviews

As of Mar 18, 2024, 1545 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Mega Furniture's publicly available reviews View source

Sergey Mikayelyan rated Mega Furniture 5 stars
a week ago
Shortly - David the salesman rocks !!! I had a fantastic experience at the furniture store, thanks to David. His service was exemplary—knowledgeable, attentive, and genuinely caring. He made the process of finding the right furniture both easy and enjoyable. David's passion for his work and his ability to connect personally with customers is truly exceptional. Highly recommend if you're looking for top-notch service and a memorable shopping experience.
Victoria Bates rated Mega Furniture 5 stars
a week ago
We had a salesman by the name of Shawn who was a delight. We honestly came in last second after a hectic moving day. With 1 hour left in the day, most guys would be rushing us but he was not like that at all. Not only was he extremely patient and helpful but had a great sense of humor. It also helps to have a sales rep who has good taste because he helped me match the living room to the dining in an open concept living space. He had me considering details that really hadn’t occurred to me so that was a pleasant plus.
Taylor Patterson rated Mega Furniture 5 stars
a week ago
Miriam was great, she helped me find a chair without any issue. The whole process went so smoothly and she helped me look at alternatives and checked the stock to make sure I was satisfied with my choice.

Frequently Asked Questions About Mega Furniture

Can I expect personalized service and design advice when shopping at Mega Furniture?

Based on customer reviews, Mega Furniture's staff, particularly sales representatives like David, Shawn, and Miriam, offer personalized service and are attentive to providing design advice and accommodating customer preferences, which suggests you can expect a high level of personalized assistance.

How do customers view the process of finding and purchasing furniture at Mega Furniture?

Customers generally report a positive experience, noting that finding and purchasing furniture is made easy and enjoyable by knowledgeable and patient staff. The sales process is described as smooth and informative, indicating a customer-friendly approach.

Does Mega Furniture offer discounts, such as holiday sales or Veterans discounts?

While many customers mentioned attractive pricing during holiday sales, there has been an instance where a Veterans discount was reportedly not honored. It's advisable to confirm the availability and terms of such discounts directly with the store at the time of your visit.

About Mega Furniture

Furniture Shops
We search the globe for the finest furnishings available and back every sale with the best customer service in the industry. Be rest assured that we are committed to your complete satisfaction. Mega Furniture offers up the best in-stock selection at guaranteed best prices. Mega Furniture is the place to find any furniture. From contemporary to traditional, we carry it all!
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.