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Medicine Marketplace Reviews

Rated 4.6 based on 477 Reviews

Pharmacies in Preston

Moor Park Ave, Preston PR1 6AS

Published on
August 16, 2025
Last updated
August 16, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 10% of Medicine Marketplace's customers had a positive experience.

Positive
10%
Neutral
0%
Negative
90%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Medicine Marketplace?

excellent service and company

Trustguide extracts key phrases from reviews about Medicine Marketplace and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Aug 16, 2025, 477 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Medicine Marketplace's publicly available reviews View source

Heidi Guiver rated Medicine Marketplace 1 stars
a week ago
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Don’t order from them. Saline is very rude on the phone and doesn’t let you speak and talks like a robot instead of a real person. No empathy at all. I ordered from them for the first time and when the mounjaro pen arrived, the box it was in was damaged. I contacted them about this as I was concerned and didn’t want to use the pen due to the box being damaged. They refused to do anything at the beginning and blamed it happening during delivery so I emailed them again requesting a refund. They said I could have a refund if I returned the pen to them, which I did. They then emailed me when they received the pen and refused to refund me as apparently the pen was damaged and that they would be returning the pen back to me!! I never once mentioned the pen being damaged so this obviously happened in transit which is the excuse they were making when they originally responded to my email. They have point blank now said no refund or replacement. Absolutely disgusting service.
Happy rated Medicine Marketplace 5 stars
2 weeks ago
excellent service and company - never had any issues and have reordered 5 times now. The validation has to be tough in case anyone is trying to scam the system but if you're honest then I have found there's no issue
J C rated Medicine Marketplace 1 stars
2 weeks ago
Accepted my application and took my money. Had to wait 3 weeks for a video meeting and then I couldn’t join the meeting. Called only to be told my application had not met their criteria and I would be refunded in 7-10 working days. Realistically, will have had my money for nearly 5 weeks. They need to change their application process and stop frauding vulnerable people!

Reviews Summary

The overall sentiment expressed in customer reviews for Medicine Marketplace’s pharmacy service is predominantly negative, with only one customer describing repeat positive experiences. Reviewers consistently mention issues with customer service, particularly with staff attitudes and responsiveness, and several recount difficulties obtaining refunds or replacements for damaged medications. While one user appreciates strict validation and a smooth repeat order process, most describe unresolved complaints and poor communication. Common feedback includes frustration with communication breakdowns, delays in video meetings, and lack of empathy from staff, especially over the phone or email. Several reviews highlight denied refunds, blame-shifting regarding issues with medication or delivery, and extended wait times for responses or problem resolution. Customers repeatedly express concern over unclear stock availability, missed appointments, and feeling unsupported when things go wrong. One positive review notes reliability after multiple orders, but this view is distinctly in the minority. Overall, Medicine Marketplace is regarded as struggling with customer trust in the pharmacy sector, primarily due to patterns of poor support and difficult refund processes. Reports of ignored calls, inconsistent messaging, and slow resolution are prominent across reviews, raising concerns for those seeking reliable pharmacy services in this market. Prospective customers may want to carefully consider communication and support processes when choosing a provider.
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Frequently Asked Questions About Medicine Marketplace

How does Medicine Marketplace handle refunds for damaged or missing orders?

Customers are typically required to return the product or complete specific forms, and the refund process may involve additional steps if the problem occurs during delivery. Some reviewers report challenges in obtaining timely refunds if products arrive damaged or go missing.

Is customer support responsive at Medicine Marketplace?

Many reviews indicate issues with unreturned calls and emails, as well as delays in problem resolution. Customers have described difficulty reaching support or receiving timely responses from both email and phone channels.

How does Medicine Marketplace notify customers about medication availability?

The company regularly sends stock update emails to customers. However, there are instances where orders cannot be placed despite receiving a restock notice, suggesting some inconsistencies in the online ordering and stock management process.

About Medicine Marketplace

Pharmacies
Medicine Marketplace operates as an online pharmacy platform, supplying prescription medication such as Mounjaro pens directly to customers. The company facilitates the ordering and delivery of pharmaceuticals, processing both new prescriptions and repeat orders via digital channels. Services include validation of patient information before dispensing medication. The company manages its workflow primarily through online applications, video meetings for validation, and email or phone communication. Delivery is conducted by third-party couriers such as Royal Mail. Customers are required to provide proof and sometimes complete additional forms for specific issues or complaints. Stock notifications and payment processing are handled through the platform’s digital system.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.