Mattress Firm Town & Country Reviews
Rated 4.8 based on 868 Reviews
Mattress Stores in Phoenix
2112 E Highland Ave Suite A42, Phoenix, AZ 85016, United States
Published on
March 2, 2024
Last updated
July 10, 2025
The overall company reputation of Mattress Firm Town & Country appears to be commendable based on the recent customer reviews. The reviews consistently praise individual sales representatives for their exceptional knowledge, helpfulness, and customer service. Sales associates named, such as Miguel, Brandon, Duane, Edgar, and Chris, are repeatedly lauded for their expertise in guiding customers through the purchasing process, even when dealing with complex needs or external constraints. Customer satisfaction seems particularly high regarding the in-store experience, which highlights attentive service, willingness to provide deals, and strong interpersonal skills of the staff. There, however, is a mention of an inventory management issue which led to some discontent. This solitary instance, while negative, does not appear to be reflective of the overall customer sentiment, which favors a positive shopping experience.
Based on customer reviews, the staff at Mattress Firm Town & Country are knowledgeable, helpful and provide personalized service. Even when the store is busy, they make customers feel important and take the time to help them choose the right mattress.
Reviews indicate that sales representatives at Mattress Firm Town & Country do not use high-pressure sales tactics. Customers describe the shopping experience as comfortable, with staff providing information and assistance without pushing for a sale.
Based on customer feedback, Mattress Firm Town & Country typically provides reliable delivery services, with accommodations made for urgency. However, there has been a concern with inventory accuracy, which suggests it is advisable to confirm product availability and delivery details at the time of purchase.
Chain retailer selling a wide array of branded spring, memory foam & adjustable mattresses.
