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Phoenix, AZ
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Mattress Stores
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Mattress Firm Town & Country
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Mattress Firm Town & Country Reviews

Rated 4.8 based on 868 Reviews

2112 E Highland Ave Suite A42, Phoenix, AZ 85016, United States

Mattress Stores | Phoenix, AZ

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Published on
March 2, 2024
Last updated
March 13, 2024
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Reviews Summary

The overall company reputation of Mattress Firm Town & Country appears to be commendable based on the recent customer reviews. The reviews consistently praise individual sales representatives for their exceptional knowledge, helpfulness, and customer service. Sales associates named, such as Miguel, Brandon, Duane, Edgar, and Chris, are repeatedly lauded for their expertise in guiding customers through the purchasing process, even when dealing with complex needs or external constraints. Customer satisfaction seems particularly high regarding the in-store experience, which highlights attentive service, willingness to provide deals, and strong interpersonal skills of the staff. There, however, is a mention of an inventory management issue which led to some discontent. This solitary instance, while negative, does not appear to be reflective of the overall customer sentiment, which favors a positive shopping experience.

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What Customers Are Saying About Mattress Firm Town & Country?

Trustguide uses AI to extract key phrases from reviews about Mattress Firm Town & Country and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Mattress Firm Town & Country's customers had a positive experience.

Positive
Neutral
Negative

Mattress Firm Town & Country Ratings

5

As of Based on 868 revies as of Mar 02, 2024

Mattress Firm Town & Country Score

As of Based on 868 revies as of Mar 02, 2024

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Customer Reviews

As of Mar 13, 2024, 868 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Mattress Firm Town & Country's publicly available reviews View source

Rachael Rae rated Mattress Firm Town & Country 5 stars
2 weeks ago
Awesome experience! Our sales rep, Miguel was really knowledgeable and helpful. We weren't really sure what we wanted when we walked in and were able to try a number of different options and weigh the pros and cons. He really understood how to quantify our needs that we didn't even know we had. We got a great deal and highly recommend!
Eric Werner rated Mattress Firm Town & Country 5 stars
a month ago
In all honesty Brandon at Mattress Firm Town and Country in Phoenix did an awesome job!! His knowledge of Mattresses are beyond expectations!! He made sure we chose the correct Mattress and helped us all the way through the entire process. We are very happy with our purchase!! If you are in the Phoenix area and are thinking about buying a Mattress go and see Brandon at the Town and Country Mattress Firm, you will be happy you did!!
Susan Chambers rated Mattress Firm Town & Country 5 stars
a month ago
We’ve shopped there twice and both times the salesman working with us was great. Both Brandon and Chris, though they were busy with other customers, made us feel like they cared and that we were important. They were friendly and very knowledgeable. They worked hard to get us the very best deal.

Frequently Asked Questions About Mattress Firm Town & Country

What can I expect from the staff at Mattress Firm Town & Country in terms of service?

Based on customer reviews, the staff at Mattress Firm Town & Country are knowledgeable, helpful and provide personalized service. Even when the store is busy, they make customers feel important and take the time to help them choose the right mattress.

Do sales representatives at Mattress Firm Town & Country employ high-pressure sales tactics?

Reviews indicate that sales representatives at Mattress Firm Town & Country do not use high-pressure sales tactics. Customers describe the shopping experience as comfortable, with staff providing information and assistance without pushing for a sale.

Can I trust Mattress Firm Town & Country for timely and accurate delivery of products?

Based on customer feedback, Mattress Firm Town & Country typically provides reliable delivery services, with accommodations made for urgency. However, there has been a concern with inventory accuracy, which suggests it is advisable to confirm product availability and delivery details at the time of purchase.

About Mattress Firm Town & Country

Mattress Stores
2112 E Highland Ave Suite A42, Phoenix, AZ 85016, United States
Visit website
+1602-955-2900

Chain retailer selling a wide array of branded spring, memory foam & adjustable mattresses.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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