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Marquee Event Rentals Reviews

Rated 4 based on 93 Reviews

9480 W 55th St, McCook, IL 60525, United States

Events & Venues | Chicago, IL

Published on
April 28, 2024
Last updated
April 28, 2024

Reviews Summary

Marquee Event Rentals - Chicago exhibits a mix of experiences that suggest variability in customer satisfaction and service delivery. Consistently praised for its customer service and preparation during setup, the company has built a reputation for dependable support for community events and handling last-minute requests effectively. The variety of rental items and the ability to source multiple needs from a single place has earned the company positive recognition. On the contrary, significant concerns have arisen, particularly regarding the condition and timeliness of rental items. Instances of worn-out furniture, missed delivery of components like chair pads, and unfulfilled or late refunds have detrimentally impacted the company's reputation. Operational issues, including communication breakdowns and internal department struggles, hint at possible systemic problems that could affect service delivery and employee welfare.
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What Customers Are Saying About Marquee Event Rentals?

fantastic customer service

above and beyond to help

very accommodating

everything right on time

pretty torn up and in desperate need of replacement

shorted 5 of the chairs pads

Extremely poor customer service

HORRIBLE! HORRIBLE! HORRIBLE!

Workers are exploited

Trustguide uses AI to extract key phrases from reviews about Marquee Event Rentals and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Marquee Event Rentals's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Marquee Event Rentals Ratings

5

As of Based on 93 revies as of Apr 28, 2024

Marquee Event Rentals Score

40%

As of Based on 93 revies as of Apr 28, 2024

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Customer Reviews

As of Apr 28, 2024, 93 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Marquee Event Rentals's publicly available reviews View source

Victoria Street rated Marquee Event Rentals 5 stars
7 months ago
We have used Marquee for many years for an annual community event. We are always amazed at the fantastic customer service and set up crew. Thank you so much for another great year.
Estee Sandefur rated Marquee Event Rentals 5 stars
7 months ago
Michelle and the staff who helped deliver and pickup equipment were 10/10! My only hesitation to order again was that the furniture we rented was all pretty torn up and in desperate need of replacement. We had to rip tape off all the chairs, had to duck tape a tabletop together because a metal outer ring was sticking out, and every stool either had rips in them or was cracking. Unfortunately, I had managers and clients bring these issues up so I am likely not renting from here again.
Kristin Wroblewski rated Marquee Event Rentals 5 stars
7 months ago
Used Marquee for my wedding. Was shorted 5 of the chairs pads I ordered. They said they were sending someone to bring them - but they didn’t show up until 3 days later. We now have one table missing (colored) chair pads in all our photos. Emails to request a partial refund go unanswered. Wasn’t a fan of how the chair pads looked to begin with. Would recommend checking out a few other rental companies.

Frequently Asked Questions About Marquee Event Rentals

What is the range of items available for rental from Marquee Event Rentals?

Marquee Event Rentals provides a wide array of rental items, including tents, tables, chairs, stools, linen, lighting solutions, and other event accessories to cater to a diverse set of event needs.

How does Marquee Event Rentals handle last-minute rental requests?

According to customer feedback, Marquee Event Rentals demonstrates a capability to accommodate last-minute requests effectively, ensuring events proceed smoothly despite short notice.

What should I do if I encounter service or quality issues with my rental from Marquee Event Rentals?

In the event of service or quality issues, customers should promptly communicate their concerns to Marquee Event Rentals' customer service to seek resolutions, such as item replacements or refunds. However, some customers have reported challenges in obtaining responses, so persistence may be required.

About Marquee Event Rentals

Events & Venues
Marquee Event Rentals in Chicago is your premier destination for exceptional event services, providing top-of-the-line rentals that are guaranteed to make your occasion unforgettable. Whether you're planning a wedding, a corporate event, a sports game or a party, we're here to help you achieve your unique vision and make it a reality. Let us take the hassle out of event planning and make your Chicago event special - and easy! Our expert staff specializes in celebrations of all types and are masters at guiding you through our rental products, so you can mix and match styles to perfectly suit the mood you want to create. Discover a wide selection of party rentals including flooring, tents, tables, dinnerware, linens, chairs and seating.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.