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M&M Pest Control
M&M Pest Control

M&M Pest Control Reviews Summary

Rated 4.9 Star based on 480 Reviews

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A+
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Overall Rating
4.9
/5
480
reviews
Excellent
Good
Average
Fair
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Published on
January 10, 2024
Last updated
March 13, 2024

What do customers think about M&M Pest Control?

The overall company reputation of MMPC is reflected positively through customer reviews, which praise its thorough pest control services and helpful customer interactions. Reviews consistently underscore MMPC's knowledgeability, professionalism, and the effectiveness of their treatments. Clients note that MMPC technicians provide detailed inspections, are considerate of personal circumstances such as pet safety, and clearly communicate both the processes undertaken and preventative strategies for pest control. The provision of a free insect identification service and the willingness to educate rather than up-sell exhibits a customer-centric model that augments MMPC's reputation favorably. As observations from the reviews indicate, customers frequently cite intentions to rehire MMPC's services or recommend them to others, which can be seen as a testament to their satisfaction and trust in the company.

Positive Feedback

Key positive aspects of MMPC gleaned from customer feedback include the company's exceptional customer service and responsiveness. Reviewers consistently mention prompt replies to inquiries and concerns, exemplified by actions such as MMPC's free image-based pest identification service. Technicians are commended for their professionalism, attention to detail during inspections, and going above and beyond in pest proofing and treatment applications. The staff's respectful and friendly demeanor, alongside their expertise, has helped to establish peace of mind and trust among customers. Moreover, their approach to providing education and advice, even to non-clients or prospective customers out of state, reflects a dedication to service and transparency that resonates positively with clients.

Concerns and Threads

While the customer feedback for MMPC is overwhelmingly positive, the collection of reviews provided does not contain explicit negative aspects directly relating to the company’s services. However, it should be taken into account that the absence of outright negative comments in this limited set of reviews does not automatically indicate a company without flaws. It may be beneficial for potential customers to seek out additional sources of feedback or to ask the company about how they handle service issues or dissatisfied clients should such situations arise.

Frequently asked questions about M&M Pest Control

Does MMPC offer free pest identification services?

Yes, MMPC provides a free pest identification service where you can send a photo of the pest, and a representative will respond with their expert advice, even offering follow-up explanations and suggestions for next steps.

What kind of customer experience can I expect from MMPC?

Customers have reported attentive and thorough service, including detailed inspections and effective pest-proofing. Technicians are described as professional, knowledgeable, and courteous, with many reviewers expressing high levels of satisfaction and trust in MMPC's services.

How responsive is MMPC to inquiries and concerns?

MMPC is noted for its prompt and responsive communication. Whether it's a question about an insect identification or a request for service, reviews confirm that MMPC representatives reply quickly and are willing to provide in-depth assistance.

What are customers saying about M&M Pest Control

M&M Pest Control
Lisa Braff
5-Star
3 days ago
This company is wonderful, they gave me an incredibly informative inspection about how to address cockroaches recently found in my new apartment's kitchen. I decided for now to go with the services offered by my building, but if that isn't successful I will definitely hire MMC, they were much more knowledgeable and complete. I have already used this company for a former apartment with bedbugs, and their treatment completely eradicated the issue.
M&M Pest Control
Juney Jonigk
5-Star
a week ago
I emailed MMPC about some insect casts I found in a bedroom under one of our oak beams. I had visions of having carpet beetles, and having everything eaten, but the very kind Timothy Wong at MMPC took time to identify the casts which were pupae of the cluster fly which we know we have in the attic, and are totally harmless. MMPC were very quick to reply, and gave a great service even though I live in the U.K. Many thanks to a brilliant company, and keep up the great work 😊
M&M Pest Control
Zoe Gainey
5-Star
a month ago
Had MMPC do an inspection and pest proofing of new apartment. Couldn't recommend them more. Samuel did the exclusion and was really detail-oriented and went above and beyond to ensure not only was everything pest proofed AND clean and tidy. He was respectful and easy to work with! There were a lot of holes to seal and things to fix and he was prepared to handle everything. Would definitely use them again!
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About M&M Pest Control

Pest Control

MMPC is an eco-friendly pest control company in NYC and the Tri-State area, with 25+ years of experience in Integrated Pest Management (IPM).

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