homepage
/
Atlanta, GA
/
Nail Salons
/
Lush Nail Bar Atlantic
Lush Nail Bar Atlantic

Lush Nail Bar Atlantic Reviews Summary

Rated 4.2 Star based on 1194 Reviews

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
1194
reviews
Excellent
Good
Average
Fair
Poor
Published on
March 12, 2024
Last updated
March 13, 2024

What do customers think about Lush Nail Bar Atlantic?

Lush Nail Bar Atlantic exhibits a diverse range of customer experiences that shape its overall reputation. The company has garnered positive feedback, particularly for the individual nail technicians who are praised for their talent and attentiveness. Long-term clients express loyalty and satisfaction with specific employees, citing excellent rehabilitation of nails and detailed artistry. In contrast, negative reviews focus heavily on issues of hygiene, customer service, upselling, and professionalism. Common themes in these critical accounts include the rushed and inattentive service, unclean and unkempt salon conditions, discrepancies in pricing, and a discord between the marketed luxury experience and its actual delivery. Recurring mentions of unmet expectations regarding salon ambiance suggest a mismatch between customers' anticipations and the service's reality. The polarity in the feedback—excellent individual services versus systemic operational flaws—offers a complex picture of a salon that delivers notably varied experiences.

Positive Feedback

Positive customer experiences at Lush Nail Bar Atlantic are driven by the skilled nail technicians and their customer service. Customers commend the staff's ability to rehabilitate damaged nails, attention to detail in nail art, and the courteous treatment received during visits. Specific technicians are highlighted for their exceptional care, particularly in accommodating last-minute walk-ins and ensuring customer satisfaction even beyond regular business hours. The salon provides complimentary beverages and a kind welcome, which contribute to the pleasant atmosphere. Patrons who receive services that meet or exceed their expectations tend to become repeat customers, praising their consistent, high-quality nail results and the salon's contribution to their desired aesthetic.

Concerns and Threads

The negative aspects of Lush Nail Bar Atlantic center around issues of service quality and salon maintenance. Numerous reviews mention hygiene problems, such as stained towels, dusty environments, and dirty equipment, which detract from the 'lush' branding and expected luxury experience. Customers report instances of rushed services, with technicians showing more interest in conversing with colleagues than focusing on their clients, resulting in dissatisfactory outcomes and lower levels of care like bleeding cuts from nail work. Furthermore, incidents of undisclosed self-tipped charges and attempts at upselling customers to more expensive services leave a negative impression regarding transparency and integrity. The overarching issue seems rooted in inconsistencies in both salon upkeep and customer experience management.

Frequently asked questions about Lush Nail Bar Atlantic

What should I expect in terms of sanitation and hygiene at Lush Nail Bar Atlantic?

Some customers have reported concerns with the salon's hygiene, including stained towels and dusty conditions. Prospective customers may want to inquire about the salon's sanitation practices and observe this aspect when they visit.

Can I walk in without an appointment at Lush Nail Bar Atlantic?

Yes, walk-ins are accommodated, but it's best to call ahead as experiences suggest service may vary during busy times or near closing hours. Bookings are advisable for dedicated time slots.

Is Lush Nail Bar Atlantic known for any particular nail treatments or styles?

Lush Nail Bar Atlantic has received positive reviews for detailed nail art and repair of damaged nails. They offer a range of services, but reaching out to a specific praised technician could enhance the experience.

What are customers saying about Lush Nail Bar Atlantic

Lush Nail Bar Atlantic
Whitney Turner
5-Star
5 months ago
I have been going to Lush for almost 2 years and I love it here! I had the great fortune of Martin taking me as a walk-in one day and never looked back! He totally rehabilitated my nails after they were almost destroyed by another salon. He’s super talented and I trust him completely to give me the looks I need.
Lush Nail Bar Atlantic
Mario Morris
5-Star
a week ago
Worse experience ever. The nail tech was rushing the process, to busy to taking to her friends instead of focus on her client which is me. Told her not to cut to low as you see in the picture she did. Last time I was here was 2 years ago and never had this bad of experience ever. I was over charged, I notice her tip that she put in herself without my knowledge at the end when I was txted the copy of my receipt that’s where I notice. Such a great place just the wrong employer. I will not be back not even for a free service.
Lush Nail Bar Atlantic
TL “Ladybug404”
5-Star
a month ago
I returned to Lush after being away since the pandemic. I must say, they still provide good customer service! Although my previous tech is no longer at the salon, Kathy did a great job on my nails. I like to keep it simple because I’m on the computer constantly. Thank you Kathy!
Read all reviews

About Lush Nail Bar Atlantic

Nail Salons

Atlantic Station's premier, luxury nail salon boasts the most advanced manicure and pedicure techniques in the area. With over 300 polish choices from reputable brands such as OPI and Essie, as well as the use of all natural nail products, our services go unrivaled. Quickly gaining the reputation as the best nail salon in the area, we pride ourselves on our clean, calming atmosphere, luxury pedicure chairs, and precise polish application leaving you feeling extremely refreshed and your nails looking even better. Sanitation is our number one priority within our spa. Rest assured that no tools are used more than once. Each guest receives new, sterilized equipment for each service! Call today or book your next experience online!

Expand