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Lookers Vauxhall Birmingham
Lookers Vauxhall Birmingham

Lookers Vauxhall Birmingham Reviews Summary

Rated 4.3 Star based on 1529 Reviews

TrustScore®
A+
A
B
C
D
F
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Overall Rating
4.3
/5
1529
reviews
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Good
Average
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Published on
March 7, 2024
Last updated
March 13, 2024

What do customers think about Lookers Vauxhall Birmingham?

The collection of reviews for Lookers Vauxhall Birmingham indicates an overwhelmingly positive company reputation, characterized by a high level of customer satisfaction. Several key themes emerge in the feedback, highlighting the dealership's strong points. Customers praise the professional and friendly nature of the staff, with specific mention of Sales Executive Martin Vassell and Sales Manager Gareth Archer for their exceptional support and customer service. Another recurrent point of appreciation is the affordability and value for money that consumers perceive they are receiving, along with the seamless transaction experiences, be it online or in person. Furthermore, positive elements such as transparency during service transactions, effective communication, and the accommodating nature of various team members, including Phil Obasi and Jack Bennett, suggest a company culture focused on customer needs and convenience.

Positive Feedback

Key positive aspects of customer feedback for Lookers Vauxhall Birmingham include their commendable customer service and the quality of their staff's assistance. Sales personnel, notably Martin Vassell and Phil Obasi, receive specific accolades for their friendly, helpful, and pressure-free approach. The service team's efficiency and transparency, evident from the customer experiences with online check-in and clear communication, also contribute to the dealership's positive image. The team is celebrated for its responsiveness and willingness to go above and beyond, such as providing a loaner vehicle in a time of need and ensuring all questions and concerns are addressed. The prompt and proficient handling of minor issues, alongside the excellent post-purchase support, underscores the dealership's commitment to customer satisfaction. These factors, alongside the reported good value and pricing, fortify the dealership's reputation as a trustworthy and customer-centric business.

Concerns and Threads

Despite the lack of overtly negative reviews in the sample provided, it is essential to consider potential areas for improvement based on the absence of certain feedback. For instance, while sales and service experiences are well-documented, there is little mention of the after-sales support, such as follow-up service and long-term customer care, which could be an area to explore. Also, while anecdotes of exceptional individual support are plentiful, there is minimal mention of institutional policies or guarantees that might enhance customer confidence. Lastly, even in overwhelmingly positive feedback, there can be minor unaddressed issues or suggestions for improvement that are not explicitly stated but could provide insight into further refining the customer experience.

Frequently asked questions about Lookers Vauxhall Birmingham

Can I trust Lookers Vauxhall Birmingham to find a car within my budget?

Yes, customers report finding vehicles that fit their budgets at Lookers Vauxhall Birmingham, and sales executives like Phil Obasi are commended for their guidance throughout the car-buying process.

Is the sales process at Lookers Vauxhall Birmingham high-pressure?

No, reviewers consistently note the absence of high-pressure sales tactics, mentioning the sales process as friendly and supportive, particularly highlighting staff like Martin Vassell for outstanding support.

If I am far from Birmingham, can I still purchase a car and expect reliable delivery?

Yes, Lookers Vauxhall Birmingham offers nationwide service, with customers expressing satisfaction with the reliable and as-described delivery of vehicles to their homes.

What are customers saying about Lookers Vauxhall Birmingham

Lookers Vauxhall Birmingham
Bryan Nightingale
5-Star
a week ago
The staff were friendly and professional and the car was excellent on picking it up . I believe the price was very good and better than we could get locally
Lookers Vauxhall Birmingham
Jason Davies
5-Star
5 days ago
Lookers Birmingham are EXCELLENT!!! I travelled over 70 miles to find a model of car, I could not find locally. All the way through my purchase, sales executive Martin Vassell provided outstanding support and no high pressure. I few minor niggles were completely sorted out by sales manager Gareth Archer. Gareth also provided superb customer service! I would definitely purchase another car in the future and recommend Lookers Vauxhall, Star City Birmingham with Martin Vassell as your salesman.
Lookers Vauxhall Birmingham
Louis Burroughs
5-Star
5 days ago
Very friendly experience, Anzar specifically helped with me with my new car and was very honest and friendly with everything during the whole transaction, whilst answering all of my many questions. Very good experience, would definitely recommend.
Read all reviews

About Lookers Vauxhall Birmingham

Car Dealerships

If you require a high-quality dealer of affordable new and used Vauxhalls, look no further than Lookers across the UK. We are one of the country's leading automotive retailers specialising in the manufacturer's impressive range, offering competitive prices and attentive customer service to all. Our committed staff will help you to explore all our vehicles, and listen to your requirements before recommending the perfect model for you. With Lookers, you benefit from generous offers, exclusive deals and flexible finance options for superb cost-savings. Whether choosing a new or used vehicle, you benefit from low deposits, favourable APR and comfortable monthly payments to help spread costs.

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