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Lookers Vauxhall Birmingham Reviews

Rated 4.3 based on 1529 Reviews

Star Park South, Heartlands Pkwy, Nechells, Birmingham B7 5AH

Car Dealerships | Birmingham

Published on
March 7, 2024
Last updated
March 13, 2024

Reviews Summary

The collection of reviews for Lookers Vauxhall Birmingham indicates an overwhelmingly positive company reputation, characterized by a high level of customer satisfaction. Several key themes emerge in the feedback, highlighting the dealership's strong points. Customers praise the professional and friendly nature of the staff, with specific mention of Sales Executive Martin Vassell and Sales Manager Gareth Archer for their exceptional support and customer service. Another recurrent point of appreciation is the affordability and value for money that consumers perceive they are receiving, along with the seamless transaction experiences, be it online or in person. Furthermore, positive elements such as transparency during service transactions, effective communication, and the accommodating nature of various team members, including Phil Obasi and Jack Bennett, suggest a company culture focused on customer needs and convenience.

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What Customers Are Saying About Lookers Vauxhall Birmingham?

Trustguide uses AI to extract key phrases from reviews about Lookers Vauxhall Birmingham and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Lookers Vauxhall Birmingham's customers had a positive experience.

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Lookers Vauxhall Birmingham Ratings

5

As of Based on 1529 revies as of Mar 07, 2024

Lookers Vauxhall Birmingham Score

As of Based on 1529 revies as of Mar 07, 2024

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Customer Reviews

As of Mar 13, 2024, 1529 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Lookers Vauxhall Birmingham's publicly available reviews View source

Bryan Nightingale rated Lookers Vauxhall Birmingham 5 stars
a week ago
The staff were friendly and professional and the car was excellent on picking it up . I believe the price was very good and better than we could get locally
Jason Davies rated Lookers Vauxhall Birmingham 5 stars
5 days ago
Lookers Birmingham are EXCELLENT!!! I travelled over 70 miles to find a model of car, I could not find locally. All the way through my purchase, sales executive Martin Vassell provided outstanding support and no high pressure. I few minor niggles were completely sorted out by sales manager Gareth Archer. Gareth also provided superb customer service! I would definitely purchase another car in the future and recommend Lookers Vauxhall, Star City Birmingham with Martin Vassell as your salesman.
Louis Burroughs rated Lookers Vauxhall Birmingham 5 stars
5 days ago
Very friendly experience, Anzar specifically helped with me with my new car and was very honest and friendly with everything during the whole transaction, whilst answering all of my many questions. Very good experience, would definitely recommend.

Frequently Asked Questions About Lookers Vauxhall Birmingham

Can I trust Lookers Vauxhall Birmingham to find a car within my budget?

Yes, customers report finding vehicles that fit their budgets at Lookers Vauxhall Birmingham, and sales executives like Phil Obasi are commended for their guidance throughout the car-buying process.

Is the sales process at Lookers Vauxhall Birmingham high-pressure?

No, reviewers consistently note the absence of high-pressure sales tactics, mentioning the sales process as friendly and supportive, particularly highlighting staff like Martin Vassell for outstanding support.

If I am far from Birmingham, can I still purchase a car and expect reliable delivery?

Yes, Lookers Vauxhall Birmingham offers nationwide service, with customers expressing satisfaction with the reliable and as-described delivery of vehicles to their homes.

About Lookers Vauxhall Birmingham

Car Dealerships

If you require a high-quality dealer of affordable new and used Vauxhalls, look no further than Lookers across the UK. We are one of the country's leading automotive retailers specialising in the manufacturer's impressive range, offering competitive prices and attentive customer service to all. Our committed staff will help you to explore all our vehicles, and listen to your requirements before recommending the perfect model for you. With Lookers, you benefit from generous offers, exclusive deals and flexible finance options for superb cost-savings. Whether choosing a new or used vehicle, you benefit from low deposits, favourable APR and comfortable monthly payments to help spread costs.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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