Lookers Vauxhall Star City Service Centre Reviews

The overall sentiment toward Lookers Car Hub in Star City is highly positive across customer reviews. Customers highlight knowledgeable, polite, and friendly staff such as Martin, Sameena, and Aarti, with staff making the buying and repair processes clear and straightforward. Criticisms are minimal, relating primarily to repetitive email communications and missed cleaning details, but these do not appear to overshadow strong positive experiences.

Frequent themes include efficient, stress-free service during both sales and repairs, non-pushy sales approaches, and comprehensive updates throughout each stage. Several customers note fast process times and the extra effort of staff members to assist. The professionalism of the technical staff and the quality of follow-up, such as video inspections, are mentioned repeatedly. Although a minor cleaning oversight and excessive emails are mentioned, these are presented as secondary to the helpfulness of the team.

Overall, Lookers Car Hub in Star City is regarded as a reputable and customer-focused car dealership in Birmingham, with a consistent record of staff professionalism, effective communication, and reliable aftersales support based on reviewer feedback. Repeat custom and recommendations strongly reinforce its positive local reputation.

Lookers Car Hub in Star City is a car dealership specializing in the sale of new and used vehicles. The company also offers vehicle servicing, repairs, MOT testing, and maintenance at its Birmingham location. The business operates from a physical dealership, supporting in-person sales and service appointments.

The business functions through a team of sales advisors, service managers, and technicians. Customers can book appointments online or by phone, view and test drive vehicles, and arrange for repairs or maintenance. Processes include clear communication, customer updates, and aftersales support, with optional vehicle collection and delivery available for service customers.