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London Eye

London Eye Reviews Summary

Landmarks | London

What do customers say about London Eye?

As of Jan 27, 2024, 1467 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
January 27, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
1467
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

London Eye's customer reviews analysis

Upon examining recent customer feedback, the London Eye ticket office generally seems to sustain a positive reputation. Patrons appreciate the unique opportunity to view London from a high vantage point, describing the experience as 'thrilling,' 'fantastic,' and 'breathtaking.' The air-conditioned capsules are noted for their comfort, and the staff has been complimented for their excellent customer service. Weekdays, notably Thursdays, appear less crowded, offering a more pleasant experience. However, there is mention of lengthy queues for regular tickets, and some discern a diminished value in the VIP pass. The consensus advocates for the experience, yet there are sentiments expressing that there may be alternative, cost-free vantage points within the city, raising questions about its overall value proposition for repeat visits or strong recommendations.

Positive Feedback

Positive customer experiences with the London Eye revolve around the stunning views and unique perspective it offers of London's skyline. The air-conditioned capsules provide comfort even on the hottest days, and guests report reasonable queue times, especially on weekdays. Fast-track options receive praise for reducing wait times significantly. The onboard commentary along the River Thames is described as informative and entertaining, enhancing the overall journey. Descriptors such as 'excellent adventure,' 'highly recommended,' and 'attractive way of sailing' are recurrent, indicating strong satisfaction with the attraction. Additionally, customers report excellent customer service, with staff being very helpful and friendly.

Concerns and Threads

Some customer feedback on the London Eye reveals areas of dissatisfaction. One recurring issue is the perceived inadequacy of the VIP pass, suggesting that it may not offer sufficient value to justify the extra cost. While the experience is generally beloved, some customers feel that there are better, free alternatives for city views, which may deter repeat visits or diminish enthusiasm for recommending the attraction. Long wait times in queues, despite the availability of fast-track options, also detract from the experience for regular ticket holders. Moreover, over-crowding in some capsules is noted, potentially compromising the comfort and enjoyment of the ride. The recent scaffolding around prominent landmarks like Big Ben and the Houses of Parliament also lessens the viewing experience for some.

Frequently asked questions about London Eye

Is the VIP pass for the London Eye worth the additional cost?

Reviews on the VIP pass are mixed. While it provides faster access, some customers feel that the overall experience does not significantly differ from that of regular ticket holders. It may be more suitable for those with limited time or a strong desire to avoid queues.

What is the best time to visit the London Eye to avoid long queues?

Visiting on a weekday, especially Thursday, seems to result in shorter waiting times. Alternatively, purchasing a fast-track ticket can greatly reduce wait times regardless of the day of the week.

Are there any restrictions or safety measures due to the pandemic?

Current reviews indicate that social distancing and face masks are required throughout the journey, as part of ongoing pandemic safety measures. It is advisable to check the latest guidelines on the official website or with the ticket office before visiting.

Recent customer reviews and testimonials for London Eye

London Eye
Mr Direct SMA
3-Star
a week ago
This was an OK experience, if you only have a day in London it is a good quick way to see the city. However, it is not worth to wait n lines or pay extra for VIP pass as there are much better places to view the city from the top and they are free. Overall I would not do it again or recommend for visitors to do it.
London Eye
Mehmet Kutsal
3-Star
4 months ago
Excellent adventure. If you want to see a lot of London without going too far and from a Birds Eye view, you have to take a spin. It’s looks discouraging to some people but is very stable and comfortable. It has A/C so it’s not hot or stuffy in the summer. Remember to take lots of pictures because it’s a great vantage point. One of the must do things in London. Don’t skip it because you’ll regret it when you see the photos others have taken!
London Eye
D Dev
3-Star
3 weeks ago
Able to see the 360-degree panoramic view of London. It is a fantastic experience. Highly recommended tourist attraction in London. A brilliant experience. For regular tickets, queues are long. A worth experience and being able to take a lot of pictures.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.4
/5
1467
reviews
Excellent
Good
Average
Fair
Poor

About London Eye

Landmarks

This huge, iconic observation wheel offers 360-degree views of London from passenger capsules.

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