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London Eye Reviews

Rated 4.4 based on 1467 Reviews

Riverside Building, County Hall, London SE1 7PB

Landmarks | London

Published on
January 27, 2024
Last updated
March 13, 2024

Reviews Summary

Upon examining recent customer feedback, the London Eye ticket office generally seems to sustain a positive reputation. Patrons appreciate the unique opportunity to view London from a high vantage point, describing the experience as 'thrilling,' 'fantastic,' and 'breathtaking.' The air-conditioned capsules are noted for their comfort, and the staff has been complimented for their excellent customer service. Weekdays, notably Thursdays, appear less crowded, offering a more pleasant experience. However, there is mention of lengthy queues for regular tickets, and some discern a diminished value in the VIP pass. The consensus advocates for the experience, yet there are sentiments expressing that there may be alternative, cost-free vantage points within the city, raising questions about its overall value proposition for repeat visits or strong recommendations.

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What Customers Are Saying About London Eye?

Trustguide uses AI to extract key phrases from reviews about London Eye and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of London Eye's customers had a positive experience.

Positive
Neutral
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London Eye Ratings

3

As of Based on 1467 revies as of Jan 27, 2024

London Eye Score

As of Based on 1467 revies as of Jan 27, 2024

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Customer Reviews

As of Mar 13, 2024, 1467 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of London Eye's publicly available reviews View source

Mr Direct SMA rated London Eye 3 stars
a week ago
This was an OK experience, if you only have a day in London it is a good quick way to see the city. However, it is not worth to wait n lines or pay extra for VIP pass as there are much better places to view the city from the top and they are free. Overall I would not do it again or recommend for visitors to do it.
Mehmet Kutsal rated London Eye 3 stars
4 months ago
Excellent adventure. If you want to see a lot of London without going too far and from a Birds Eye view, you have to take a spin. It’s looks discouraging to some people but is very stable and comfortable. It has A/C so it’s not hot or stuffy in the summer. Remember to take lots of pictures because it’s a great vantage point. One of the must do things in London. Don’t skip it because you’ll regret it when you see the photos others have taken!
D Dev rated London Eye 3 stars
4 months ago
Able to see the 360-degree panoramic view of London. It is a fantastic experience. Highly recommended tourist attraction in London. A brilliant experience. For regular tickets, queues are long. A worth experience and being able to take a lot of pictures.

Frequently Asked Questions About London Eye

Is the VIP pass for the London Eye worth the additional cost?

Reviews on the VIP pass are mixed. While it provides faster access, some customers feel that the overall experience does not significantly differ from that of regular ticket holders. It may be more suitable for those with limited time or a strong desire to avoid queues.

What is the best time to visit the London Eye to avoid long queues?

Visiting on a weekday, especially Thursday, seems to result in shorter waiting times. Alternatively, purchasing a fast-track ticket can greatly reduce wait times regardless of the day of the week.

Are there any restrictions or safety measures due to the pandemic?

Current reviews indicate that social distancing and face masks are required throughout the journey, as part of ongoing pandemic safety measures. It is advisable to check the latest guidelines on the official website or with the ticket office before visiting.

About London Eye

Landmarks

This huge, iconic observation wheel offers 360-degree views of London from passenger capsules.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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