London Eye Reviews
Rated 4.4 based on 1467 Reviews
Landmarks in London
Riverside Building, County Hall, London SE1 7PB
Published on
January 27, 2024
Last updated
July 10, 2025
Upon examining recent customer feedback, the London Eye ticket office generally seems to sustain a positive reputation. Patrons appreciate the unique opportunity to view London from a high vantage point, describing the experience as 'thrilling,' 'fantastic,' and 'breathtaking.' The air-conditioned capsules are noted for their comfort, and the staff has been complimented for their excellent customer service. Weekdays, notably Thursdays, appear less crowded, offering a more pleasant experience. However, there is mention of lengthy queues for regular tickets, and some discern a diminished value in the VIP pass. The consensus advocates for the experience, yet there are sentiments expressing that there may be alternative, cost-free vantage points within the city, raising questions about its overall value proposition for repeat visits or strong recommendations.
Reviews on the VIP pass are mixed. While it provides faster access, some customers feel that the overall experience does not significantly differ from that of regular ticket holders. It may be more suitable for those with limited time or a strong desire to avoid queues.
Visiting on a weekday, especially Thursday, seems to result in shorter waiting times. Alternatively, purchasing a fast-track ticket can greatly reduce wait times regardless of the day of the week.
Current reviews indicate that social distancing and face masks are required throughout the journey, as part of ongoing pandemic safety measures. It is advisable to check the latest guidelines on the official website or with the ticket office before visiting.
This huge, iconic observation wheel offers 360-degree views of London from passenger capsules.
