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Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc Reviews

Rated 4.4 based on 47 Reviews

3915 Cascade Rd Suite 220, Atlanta, GA 30331, United States

Pediatricians

Published on
February 14, 2024
Last updated
March 13, 2024

Reviews Summary

The overall company reputation of Dr. Lester A. Freeman's practice appears mixed based on recent customer reviews. Patients praise Dr. Freeman and his medical staff, particularly for expertise, attentiveness, and a supportive approach towards patients' health and parenting choices. Freeman's long-term patients have displayed both loyalty and contentment with the healthcare received, which points to a strong foundation in patient-doctor relationships within his practice. However, significant concerns have been highlighted regarding the administrative and logistical aspects of the practice. Recurring themes include extended wait times, difficulty securing timely appointments, inadequate follow-up on patient inquiries, and frustration with the front office staff. These issues, particularly the reported lack of responsiveness in urgent situations, suggest systemic issues in practice management that could be undermining the quality of patient experience and potentially the overall reputation of the practice.

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What Customers Are Saying About Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc?

Trustguide extracts key phrases from reviews about Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc's customers had a positive experience.

Positive
Neutral
Negative

Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc Ratings

3

As of Based on 47 revies as of Feb 14, 2024

Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc Score

As of Based on 47 revies as of Feb 14, 2024

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Customer Reviews

As of Mar 13, 2024, 47 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc's publicly available reviews View source

Adrienne Brown rated Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc 3 stars
4 months ago
Dr Freeman and his NP, Tina are awesome. However, the front office staff leaves much to be desired. You definitely don't feel like you're in a pediatric space. Additionally, to ask parents to wait 5-7 business days for a response to concerns is unreasonable.
C Cage rated Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc 3 stars
5 months ago
Good Doctor. Lovely nurses. The wait times and lack of staffing has gotten ridiculous. When you go to urgent care your told to follow up with your child’s pediatrician. Appointments are always 3-4 weeks out. One time or appointment was at 10:30 and we didn’t see the NP until 1pm. I was trying to transfer my kids records and they simply “haven’t checked the fax machine all week”. In the time between calling to check on if the records were sent, we got into a bad wreck (totaled my car and everything) I’m trying to follow up from the ER with a pediatrician. They have no appointments until October and when I explained my situation on faxing the info to the new pediatrician STAT the front desk lady told me, the person who sends the records will “get to it at her earliest convenience.” I’m appalled.
Andrea Crossen rated Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc 3 stars
5 months ago
Please do not take your child here. This doctors office is the worst! They don’t care about your time. They don’t care about your child’s health at all. It took over 30 days for them to provide medical records. They close when they feel like it. I called on a Friday at 9:30am and straight to voicemail. This doctors office is a joke. If you know what’s good for you and your time, take your child elsewhere.

Frequently Asked Questions About Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc

How does Dr. Freeman prioritize patients during busy times?

Based on reviews, Dr. Freeman's practice appears to prioritize sick patients during busy periods, ensuring those with more urgent needs receive timely care. However, this may result in longer waits for routine check-ups.

Can I expect timely communication and support from the front office staff at Dr. Freeman's practice?

Some patients have reported challenges in timely communication with the practice, including delayed responses to concerns and issues obtaining medical records. While experiences vary, there have been instances of administrative delays.

What is Dr. Freeman's reputation as a pediatrician?

Dr. Freeman is highly regarded for his medical expertise, supportive care, and personal attention to his patients. Despite administrative criticisms, his professional reputation, particularly for his clinical care, remains strong.

About Lester A. Freeman, Md - Teens, Little Ones & Children Pediatrics, Llc

Pediatricians
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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