Legacybox Reviews

Are you willing to have your memories damaged? Update: Legacybox’s response to my request for a full refund is, “Please be aware that, although I understand your disappointment, we will not issue a full refund.” They refunded $38.51 out of $385.14….so 10%. Legacy box decided that a 10% refund was the way to “make this right.” I believe a full refund isn’t even going to make it right, but I believe a full refund is the least they could do after returning my photos the way they did and damaging my photos. DO NOT USE LEGACYBOX to scan your photos. I ordered the Legacybox for 5,000 photos. I packaged all my photos exactly as instructed. When I received my photos back, the box the photos had been returned in was practically destroyed. The 5,000 photos had just been thrown into the shipping box with very little to protect them. The bags I sent them in (Legacy bags) were not sealed shut. They were not put into any other box for protection except the shipping box. Many of my pictures had damaged corners when returned. Photos and video attached. Take a look for yourself…do you want your memories treated like trash? In addition, when I called LegacyBox to speak with a manager/supervisor, I was told I had to wait for a call back and that they don’t make calls after 5. I teach and don’t take calls during class time, so I asked for a call back at 11 AM during my prep. The call never came. I called Legacybox again. I was given another time that the supervisor would try to call me by…the call never came. Finally got a call back. In my opinion, the lady that called me really could have cared less. Every department at Legacybox dropped the ball….scanning, shipping, customer service, supervisor, manager.