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Las Iguanas - Liverpool logo

Las Iguanas Liverpool Reviews

Rated 4.4 based on 1515 Reviews

One, 14 Paradise St, Liverpool L1 8JF

Mexican Restaurants

Published on
April 25, 2024
Last updated
April 25, 2024

Reviews Summary

Based on the recent customer reviews for Las Iguanas - Liverpool, the overall company reputation is mixed, with both positive and negative experiences shaping the perception of the establishment. Positive feedback is largely centered around attentive and friendly staff, vibrant atmosphere, quick service, good value during non-peak times, and the quality of certain food items and beverages, such as the 2 for 1 cocktails and vegetarian options. However, customers' experiences seem to be heavily influenced by the timing of their visit, with busier periods leading to significant service delays, particularly during the bottomless brunch offering. Recurrent complaints on the bottomless brunch include reports of long wait times for drinks, watered-down cocktails, and dissatisfaction with the food portion size and quality. Furthermore, some guests have noted issues with billing accuracy and a failure to address their complaints satisfactorily. The overall customer experience appears to be inconsistent, with the potential for a great visit marred by operational challenges during peak times.
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What Customers Are Saying About Las Iguanas Liverpool?

two for one cocktails were great

taco share board was nice

food of which was cooked well & delicious

bottomless brunch was absolutely brilliant

food was excellent & drinks were plentiful

beautiful food gorgeous drinks

2 for 1 cocktails were so good

Very friendly staff

food was ok, but a little bland

AVOID the so called bottomless brunch

seated right beside us

Avoid when busy

tables and not enough staff

Trustguide extracts key phrases from reviews about Las Iguanas Liverpool and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Las Iguanas Liverpool's customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

Las Iguanas Liverpool Ratings

4

As of Based on 1515 revies as of Apr 25, 2024

Las Iguanas Liverpool Score

60%

As of Based on 1515 revies as of Apr 25, 2024

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Customer Reviews

As of Apr 25, 2024, 1515 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Las Iguanas Liverpool's publicly available reviews View source

John rated Las Iguanas Liverpool 4 stars
3 months ago
This place was ok. We came here as part of a group of 17. The food was ok, but a little bland and not amazing. The service was very good and the two for one cocktails were great too. It also had a lovely atmosphere and made for a good night overall.
Christopher Lewis rated Las Iguanas Liverpool 4 stars
2 months ago
AVOID the so called bottomless brunch, it's appalling!!! £35 for the plate of food pictured and 5 watered down cocktails. That's what constitutes a 2 hour bottomless brunch at this 'restaurant', which is pretty appalling. It was such a disappointment for my daughters 18 birthday meal and an all round bizarre experience. Our party of 12 only had 4 drinks each, served during the actual 2 hour bottomless brunch, and the 5th drink came 30 mins after we'd ordered it (we ordered it 20 mins before the 2 hours ended), as it just sat on the bar, waiting to be served...there's lots of waiting at this restaurant. Cocktails were very watery (tasted of fruit juice and soda water) and our itemised bill was doctored. The 4 glasses + a bottle + 4 glasses of proseco = 14 glasses, are down as 78 glasses on the bill, which is very odd, and we left sober as we'd been clearly been served mocktails for 2 hours. People moved onto Corona and prosecco because the cocktails are so bad here. We went, as a pre booked group of 12 people for a bottomless brunch £35 pound per head. The food you get is a low end starter type dish and we sat for long periods with bottomless, empty glasses, trying to get another drink. With 20 mins of our two hours left we ordered one last drink, which took 30 minutes to arrive and we only got that because I refused to pay the bill until we got that drink each. They then took my bill away and added a 40 pound service charge. I always pay 10% tip, so they’d have got that anyway. Poor effort, and place I’d avoid. Possibly the most disappointing £420 bill plus £40 service charge I’ve ever paid. We've emailed the restaurant to complain and have so far been completely ignored, which sums up our terrible Las Iguanas experience.
Paige Morris rated Las Iguanas Liverpool 4 stars
2 months ago
Had a lovely time here with my girlfriend - the taco share board was nice and the Mocktails were beautiful. Although, it was empty when we arrived but then when the next couple came in, they were seated right beside us. The waitress was also unclear and wasn’t the most welcoming. Had a good time but would choose somewhere else for next time.

Frequently Asked Questions About Las Iguanas Liverpool

Is the bottomless brunch at Las Iguanas - Liverpool worth it?

The perceived value of the bottomless brunch varies significantly among customers, with some reporting a positive experience including a good selection of drinks and attentive service, while others have highlighted issues such as long waits, watered-down drinks, and inadequate food portions. Consider visiting during off-peak times for a potentially better experience.

Are there vegetarian options available at Las Iguanas - Liverpool?

Yes, there are vegetarian options available at the restaurant, and reviews suggest these dishes are well-received and delicious.

What should I expect in terms of service during busy times at Las Iguanas - Liverpool?

During busy times, you may experience longer wait times for both food and drinks. It's recommended to be patient and proactive in catching the server's attention. If you prefer faster service, consider visiting during less busy hours.

About Las Iguanas Liverpool

Mexican Restaurants
Flame-grilled Latin American dishes and shared plates served in a contemporary chain dining room.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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