Lace & Favour Reviews

Overall, the sentiment toward Lace & Favour Wedding Shop is largely positive, with most reviewers emphasizing attentive staff, a broad product selection, and a seamless shopping experience both online and in their physical showroom. Reviewers frequently mention helpful staff members by name and positive in-store interactions, while a minority cite significant issues with customer service, including complaints of unresponsiveness and dispute resolution related to returns.

Common themes include the convenience of being able to try on products, quick and reliable delivery, product comfort, and an extensive range of bridal accessories and footwear. Positive feedback is particularly strong regarding personalized service, appointment-based fittings, and a smooth purchasing process. However, a few customers report breakdowns in communication when handling returns or complaints, and instances where customer service was described as rude or unhelpful.

Overall, Lace & Favour Wedding Shop maintains a solid reputation among wedding shoppers in the UK, appreciated for its range, staff knowledge, and in-person shopping experience. While most customer interactions are described as efficient and friendly, isolated critiques suggest the company would benefit from more consistent issue resolution processes to sustain its positive standing within the bridal market.

Lace & Favour is a wedding shop that specializes in bridal footwear, accessories, jewelry, and wedding party attire. The company offers both in-store and online purchasing options, catering to individuals seeking products for weddings and related events. Their physical location provides opportunities for in-person fittings and appointments.

Lace & Favour operates through a combination of online sales, showroom appointments, and personalized fittings. Product variety and the ability to try on different styles are key components of their business. Customer interactions may include consultations, exchanges, and repairs, with products fulfilled via prompt shipping and in-person collection, depending on customer needs.