Kimberley - The Caravan & Motorhome People Reviews

Overall, customer sentiment toward Kimberley for its caravan dealership services is mixed. Reviewers report experiences ranging from excellent support, particularly during aftersales and repairs with specific team members like Laura and Andy, to significant dissatisfaction due to communication lapses after purchase. Some customers recount well-managed handovers and attentive staff while others detail being ignored following problems, needing persistence to get issues addressed.

The most prominent patterns are attentive, helpful staff during the sales and immediate post-sale process and skillful, professional repairs as noted in several positive reviews. However, negative comments frequently cite lack of follow-up, unresolved problems, and frustration regarding warranty service or repairs, especially after the initial transaction is complete. Navigation and layout at physical branches also cause some confusion for visitors.

In summary, Kimberley Caravans is recognized for providing a wide selection of caravans and helpful sales staff across its locations in the UK, but its post-sale customer service and problem resolution are inconsistent. Potential buyers should note both the positive dealership experience and challenges with follow-up support.

Kimberley Caravans is a dealership specializing in the sale of caravans, campers, motorhomes, and accessories. The company operates physical locations, including a branch in Darlington, where customers can browse a range of new and used vehicles, make purchases, and access warranty services.

Operations include on-site demonstrations, product handovers, warranty repairs, and routine servicing. The staff handle bookings, customer inquiries, repairs, and sales support in person and over the phone. The dealership displays a selection of inventory at its locations and arranges for both scheduled and walk-in appointments for maintenance and support.