The general reception of Kevin Coy, MD's practice, based on patient reviews, is mixed but leans toward the positive. Several reviewers cite exceptional service, commending Dr. Coy and his staff for their courtesy, politeness, thoroughness, and professionalism. Specific praise is directed at Dr. Coy's personal engagement, hands-on approach, and the office's efficiency in carrying out tests on-site. The lauded aspects of Dr. Coy's practice include a warm environment and a feeling of personal care, with positive acknowledgment for the minimal wait times. However, there are concerns raised about the scheduling and administrative challenges. A notable number of patients experienced substantial wait times, which they attributed to over-scheduling or understaffing. There's also mention of communication issues when making appointments and a sense of being rushed or not fully attended to during consultations, which some patients found disappointing and indicative of a focus on billing rather than patient care.
The commendable facets of Dr. Kevin Coy's practice are evident through much of the patient feedback. The consistent themes highlight his empathy, thoroughness, and the welcoming nature of his staff. Customers are generally pleased with the level of care and professionalism they receive, particularly valuing the in-house availability of tests that streamline the patient experience. Dr. Coy is lauded for his personal involvement and investment in patient care, with several reviewers feeling adequately heard and understood. The cleanliness of the office and the staff's courteous and helpful demeanor are repeatedly mentioned, implying a comfortable and patient-oriented environment. The seamless integration of testing facilities within the same office denotes not only convenience but an emphasis on a holistic and expedient healthcare experience.
On the downside, despite numerous positive experiences, there are significant issues raised that detract from the overall perception of Dr. Coy's practice. Patients have expressed dissatisfaction with the long wait times, ascribing this to inefficient scheduling and possible understaffing. Issues around communication have also been alarming; difficulty in making appointments, unreturned voicemails, and incomplete follow-up on administrative requests, such as inquiries about deductibles, stand out. A particularly troubling account described a lack of attention and care during a consultation and suggested a possible overemphasis on billing insurance over attending to patient needs. These negative experiences introduce a contrasting narrative to the otherwise positive testimonials, indicating areas for improvement in the practice’s administrative and patient-communication protocols.
While many patients have had minimal wait times, there have been instances of longer waiting periods, sometimes up to two hours, possibly due to over-scheduling or understaffing. The experience may vary from day to day.
Yes, Dr. Coy's practice is equipped to perform various tests on-site, which is a convenience that many patients appreciate as it provides a more integrated care experience.
While many patients feel that Dr. Coy is an attentive and caring practitioner, there have been isolated reports of consultations feeling rushed and lacking in attention, where patient needs were not fully addressed.
Dr. Kevin Coy is an interventional cardiologist in Miami, FL. Dr. Coy offers a wide range of cardiac services, from stress tests and imaging to treatment for heart attacks, heart disease and aortic aneurysms. He is bilingual in English and Spanish.
