Kettle & Toaster Man Graded Product Specialist Reviews

Based on the product sent to me avoid this company. If it’s too good to be true it probably is. Shame on me for trusting this ‘specialist’. Specialist in supplying sub standard product, not tested and potential dangerous goods. I knew it was a graded appliance but expected to arrive in good working order with perhaps, a few cosmetic scratches and tatty box. I purchased a beldray clean and dry hard floor cleaner. Their testing protocol must have been turn it on; does it make a noise? Yes it did, from the residual battery power but soon stopped. I assumed it just needed charging. So I plugged it in only to find the dc adapter just slopped in and out of the power inlet - clearly broken see 3rd photo. After 5 attempts to call them they finally answered and to be fair offered to replace or refund and sent me a postage returns label. I decided to open the unit myself to see what was going on. The electrical connections were completely disconnect which, if touching could have caused a short and thus, start a fire. You can also see how dirty the internal unit was. It’s obvious this has not been fully tested as claimed. Also the water feed did not work because the pin to release the water was broken and not sufficient to engage the valve. So if you want a broken electrical item, not tested, that you could have bought from a dodgy car boot sale then buy from these cowboys. If you want a product that is safe and fit for purpose then spend the extra and buy new. Lesson learnt. Having fixed it and made it electrically safe I kept the unit rather than get another iffy replacement. Other reviews suggest getting refunds was difficult. The good reviews must have been from customers who spun the wheel and got lucky with a second hand item that was not tested properly, if at all, but was ok. Don’t take the chance, a house fire isn’t worth a seemingly bargain.

DO NOT USE THIS COMPANY! The worst customer service I have ever had! Sent microwave out to us, packaged so badly that it was smashed on arrival. Emailed them to ask about returning and getting a replacement, no reply. Called them a few days later and was given a personal email account to send it to. ZERO APOLOGY! Return label sent through, refused to say if they would be able to replace for the same model, wouldn't even check their current stock to see if they had one and just kept saying "we won't know what we have in stock until the day we get the broken one back". Rude / Blunt emails. Zero communication about what was happening until I get an email confirmation of a delivery for the following day. At this point we're over 2 weeks into this awful "customer service". Replacement arrived, really excited to get it out of the box and into the kitchen. Get it out and set it up. Doesn't work properly, was taking, on average, twice as long as it should to heat anything. I email them again saying how disappointed I am with their service all around. No reply, just a return label sent. STILL NOT A SINGLE APOLOGY!!! I go through the process of returning the second one. Hear absolutely nothing until I get a notification that I have been refunded. Didn't even offer a replacement this time. Alex was rude in his communication with me the whole time.