Evaluating the overall company reputation of Johnsons Volkswagen Liverpool through recent customer reviews reveals a mixed picture of the customer experience. Many clients report instances of poor after-sales service, with notable frustration concerning unaddressed vehicle issues and lack of effective communication, suggesting an underwhelming commitment to customer satisfaction post-purchase. Examples include unfulfilled commitments to fix pre-agreed issues, difficulties in obtaining refunds or responses to queries, and dissatisfaction with managerial responses to customer complaints. Conversely, several reviews highlight positive experiences, with customers praising the assurance provided by sales staff, the ease of completing paperwork, and the quality of customer care during the vehicle purchase phase, which may indicate a more attentive approach during the initial stages of engagement.
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treated with utmost attention and courtesy
perfect experience of purchasing a polo
Sorted out a brand new mobilty car with ease
completely made relaxed by the salesperson
Overall poor and disgusting service
manufacturing defect on the air con
misold a car
I have been either ignored or was told I would get a phone call back
Extremely disappointed with the appalling service
they turned us away saying we couldn't get finance
