John Bell & Croyden Reviews
Rated 3.4 based on 357 Reviews
Pharmacies in London
50-54 Wigmore St, London W1U 2AU
Published on
January 8, 2024
Last updated
July 10, 2025
The reviews for John Bell & Croyden indicate a mixed overall company reputation with significant variance in customer experience. Positive interactions are noted, such as prompt service and professional conduct by management when dealing with product issues, as well as specific staff members providing excellent recommendations and advice. However, a concerning number of reviews point towards systemic issues within the pharmacy, including prolonged wait times for prescriptions, unprofessional behavior, and a perceived lack of transparency and accuracy in billing and inventory. Instances of poor customer service, such as staff engaging in personal conversations instead of attending to customers, negatively impact the overall customer experience. Disparities in pricing compared to other pharmacies have been highlighted, and staff not providing adequate assistance or product information further diminish the brand's reputation. It is evident that while some customers have had standout positive experiences, there is a recurring theme of customer service failings that suggest areas for improvement.
Yes, John Bell & Croyden appears to accept returns for products that cause adverse reactions, as evidenced by customer feedback where management facilitated a quick and professional return process.
Many customers have noted lengthy wait times for prescription services, indicating that it can be a common issue. If time is a concern, it might be advisable to check with the pharmacy on the expected wait time before visiting.
Some customers have reported that prices at John Bell & Croyden can be higher for the same products found at other pharmacies. It is recommended to compare prices if cost-effectiveness is a priority for you.
Established in 1798, John Bell & Croyden is London's Luxury Pharmacy bringing you the best in Skincare, Health & Wellbeing.
