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Jennpaintt Nail Lounge Reviews

Rated 4.7 based on 1012 Reviews

512 W 7th St, Los Angeles, CA 90014, United States

Nail Salons | Los Angeles, CA

Published on
March 12, 2024
Last updated
March 13, 2024

Reviews Summary

JennPaintt Nail Lounge has a collection of reviews that present a mixed yet promising company reputation and customer experience. While there's a strong praise for the lounge's nail treatments, particularly modern gel manicures, which have helped clients achieve sturdy, natural nails, there have been concerns regarding gel manicure durability. Positive feedback emphasizes the professionalism of staff, notably by technicians Jenny and Misa, as well as additional amenities like complimentary beverages. In addressing negative experiences, such as chipping and service clarity issues, the salon has shown a commitment to customer service by actively engaging with feedback and offering corrective measures like their 1-week chip policy and nail care recommendations for future appointments. This adaptive response to customer dissatisfaction suggests a dedication to continuous service improvement. The overall impression indicates that while most experiences are highly positive, pricing and service durability remain areas where customer expectations sometimes clash with the outcomes delivered.

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What Customers Are Saying About Jennpaintt Nail Lounge?

Trustguide uses AI to extract key phrases from reviews about Jennpaintt Nail Lounge and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Jennpaintt Nail Lounge's customers had a positive experience.

Positive
Neutral
Negative

Jennpaintt Nail Lounge Ratings

5

As of Based on 1012 revies as of Mar 12, 2024

Jennpaintt Nail Lounge Score

As of Based on 1012 revies as of Mar 12, 2024

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Customer Reviews

As of Mar 13, 2024, 1012 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Jennpaintt Nail Lounge's publicly available reviews View source

Julia Hughes rated Jennpaintt Nail Lounge 5 stars
a week ago
By far the best nail salon! I’ve never been able to grow my nails out because they are so flimsy and thin, but I’ve been getting the structure modern gels done and finally have natural, long, sturdy nails. Jenny is the absolute best and such a pro at what she does. Highly recommend
Adreena Angela rated Jennpaintt Nail Lounge 5 stars
5 months ago
Honestly one if the best extension manicures I've ever had. I always get my nails done when I'm in LA and am looking for the right bar- I've found it. It's a very pretty, spacious salon with comfortable chairs and swift service. Karl, who did my nails, was super friendly and very talented. They gave me wine and mimosas whilst I had my nails done, and a rose to take home when I left, which is mad cute. My nails are a beautiful shape, thin, realistic and glossy. I couldn't be happier with them.
Alisa Taggart rated Jennpaintt Nail Lounge 5 stars
5 months ago
2.8.2024 UPDATE: Happily amending my previous review. I posted the below review this morning and by this evening my nails look beautiful. The team at JennPaint contacted me right away to address my complaint. They advised of their 1 week chip policy and requested that I come at my convenience to address the chip issue. I went in after work and nail tech, Mia did an amazing job fixing the issue. In addition, she checked my remaining nails and preemptively did a refresh on them just make sure that the chipping didn’t start on the unaffected nails! More importantly, she explained what probably caused the chipping and made a nail care recommendation for my next appointment to address the concern. I very appreciate the follow-up and great customer service by JENNPAINTT and it looks like I have found a nail salon home conveniently located close to the office. I’m looking forward to my next appointment. ————————————————————————— I selected JennPaint Nail Boutique based on its reviews and was thrilled to learn that the salon was within walking distance to/fro work; however the results are not what I expected from a salon of this caliber. Like many other gel manicure reviews (which I should I have dug deeper) my gel manicure didn’t last a week. I got my manicure on Sat., 2.3 and noticed the first chip on Mon., 2.5. on my right hand. It was small and I was on a business trip so I tried not to pay attention. However by Wed., 2.7, the chipping on my right hand got progressively worse and I noticed chipping was starting to occur on my left hand -the thumb. Needless to say, I was happy/relieved that I was heading home from my work trip with my nails in such horrible condition. My coworker even commented that my nails wouldn’t chip this bad even if they were 2 - 3 weeks old and I agree, having got gel manicures before. I typically pay about 80-90 (w/o tip) both a gel or powder manicure and regular pedicure and with that type of investment expect the results to last at least two weeks. I’m extremely disappointed. I was going to let the salon know however after reading the other reviews with similar experiences but saw no response to resolve or the customer being told should have got the “premium” gel, I’m going to go elsewhere to have my nails fixed. I think it’s unfortunate that I’m going to have to do so and spend more in the process. On a bright note, my pedicure turned out great.

Frequently Asked Questions About Jennpaintt Nail Lounge

What kind of nail treatments are most recommended at JennPaintt Nail Lounge?

The modern gel manicures are among the most recommended treatments at JennPaintt Nail Lounge due to their positive reception in supporting natural nail growth and strength.

How does JennPaintt Nail Lounge handle customer dissatisfaction or complaints?

The lounge demonstrates a commitment to resolving issues by offering a 1-week chip policy, inviting clients back to correct any problems, and providing additional services or advice to prevent future issues.

Are there additional amenities offered during the nail services?

Yes, customers at JennPaintt Nail Lounge have reported enjoying complimentary beverages and other pampering experiences during their nail treatments.

About Jennpaintt Nail Lounge

Nail Salons

Top Rated Nail Lounge in DTLA Founded by Editorial/Campaign & Celebrity Nail Artist Jenny Nguyen @jennpaintt @jennpaintt_nailloungeSuper FUN 1500+ colorsHealthy NATURAL NAILS Growth and Gel-X Extension SpecialistGel Mani | Dip Powder | Modern Gel | Gel-X Extension | Pedi | Wax | Lash Lift & Extension

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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