Integrity Automotive Ltd Reviews

The overall sentiment toward Integrity Automotive, an Ipswich car dealer and garage, is strongly positive based on recent customer reviews. Customers frequently mention smooth, jargon-free buying experiences and highlight the helpfulness and responsiveness of staff. Employees such as Aaron, Brandon, Lucy, and Paul are directly praised for their professionalism and communication. There is, however, one notable critique related to follow-up communication and perceived lack of transparency during a vehicle purchase attempt.

Common feedback includes clarity of explanation regarding repairs, transparent pricing, and the ease of booking appointments—either for MOTs, services, or vehicle repairs. Reliability and prompt resolution of issues are recurring themes, with several reviewers explicitly stating they would return for future needs. A sense of trust is fostered through staff members going above and beyond to assist, streamlining both the diagnostic and warranty claim process.

Integrity Automotive has established a reputation as a trustworthy and efficient car dealer and service center in Ipswich. Repeat business and recommendations stem from consistent performance, competitive pricing, and staff professionalism. The company’s localized service in Ipswich is seen as dependable and a reliable option for both new car purchases and ongoing automotive services.

Integrity Automotive operates in the automotive industry as a car dealership and vehicle service center based in Ipswich. It offers new and used vehicle sales, MOT testing, mechanical repairs, diagnostics, and warranty servicing, providing its services primarily in-person at its physical location.

Vehicle sales and servicing are facilitated by a team of staff members who manage client interactions, book appointments online or by phone, and deliver clear information about required repairs or advisories. The business performs diagnostics, routine maintenance, parts replacement, and warranty claim processing within a structured and timely workflow.