Inchcape Volkswagen Manchester presents a mixed reputation in customer reviews. Positive customer experiences stem from appreciable engagement by sales representatives like Rick, Mike, Jake, and Wayne, with a significant number exhibiting satisfaction with the service provided, leading to successful car purchases and service completions. Recurring praise highlights the patient, professional, and informative nature of the staff, as well as their ability to address specific customer requests and needs and facilitate smooth transactions. Contrarily, the dealership faces criticism for operational inefficiencies, specifically in the service department where communication gaps, a lack of responsiveness, and a failure to complete requested services on time have been reported. These negative incidents reflect a disconnect in the dealership's internal processes and indicate room for improvement in customer care post-sale, particularly in the parts and service sectors.
Inchcape Volkswagen Manchester Reviews
Rated 4.3 based on 1017 Reviews
99 Bridgewater Way, Old Trafford, Stretford, Manchester M16 9SF
Car Dealerships | Manchester
