Inchcape Volkswagen Manchester Reviews
Rated 4.3 based on 1017 Reviews
Car Dealerships in Manchester
99 Bridgewater Way, Old Trafford, Stretford, Manchester M16 9SF
Published on
February 26, 2024
Last updated
July 10, 2025
Inchcape Volkswagen Manchester presents a mixed reputation in customer reviews. Positive customer experiences stem from appreciable engagement by sales representatives like Rick, Mike, Jake, and Wayne, with a significant number exhibiting satisfaction with the service provided, leading to successful car purchases and service completions. Recurring praise highlights the patient, professional, and informative nature of the staff, as well as their ability to address specific customer requests and needs and facilitate smooth transactions. Contrarily, the dealership faces criticism for operational inefficiencies, specifically in the service department where communication gaps, a lack of responsiveness, and a failure to complete requested services on time have been reported. These negative incidents reflect a disconnect in the dealership's internal processes and indicate room for improvement in customer care post-sale, particularly in the parts and service sectors.
While many customers have reported positive interactions with sales staff, citing their helpfulness and professionalism, it’s important to note that experiences with customer service vary. Cases of excellent service are offset by some reports of service-related challenges post-purchase, so it's recommended to communicate needs clearly and confirm all arrangements.
Customer reviews indicate a mixed response regarding the after-sales service. While some are very happy with their prompt and same-day service, others have faced delayed communication and challenges with service bookings. It appears that incidents of service inefficiency are isolated rather than systemic, but they do affect the overall experience.
The dealership has received both positive and negative feedback regarding issue resolution. Some customers report timely rectifications while others have experienced delays and unsatisfactory communication. It's advisable to discuss and understand the after-sales service policy and set clear expectations regarding communication and timelines.
At Volkswagen Manchester we pride ourselves on our exemplary customer experience. Visit us for New and Used Car Sales, Servicing and Parts.
