Honda Of Downtown Los Angeles Reviews

Never going back to this irresponsible dealership. 무책임하고 팔기에만 급급한 전형적인 중고차 딜러쉽. 절대 가지 마세요. -Details- Bought a used car, the battery was messed up and it stopped while I was driving it. They said that they had changed the battery, but they did it in the worst way. Check out the photo, it's taken on the day I picked the car up. First day I picked up the car, the car didn't ignited after parking to a mall which was three miles away. I had to call the insurance company to jump start the battery. But after driving for an hour (to make sure the battery's alive) and when I parked it back home, the car didn't ignite again. On the second day, the car sometime ignited and sometime didn't, so I gave a test drive when it ignited. However when I parked to a mall that was a mile away from my home, it was dead again. After trying to ignite it again for several times, it somehow went on. I tried driving it back home quickly but the car went off while I was driving. I got lucky that there was no car behind me and didn't get in a crash. The mechanic said the battery was messed up since they tried to put the plus post on the minus terminal. The size of the connection was totally different but they just broke it open and squeezed it in to connect it. Both of the battery post and the terminal were ruined and that was why the car has stopped while I was driving. Shouldn't you sell a car that is drivable at least? I called the customer service which connected me to the dealer again and they elevated it. All I asked was the reimbursement with the battery and jump start fee, even though the vehicle had its engine light and tire pressure light on the day I picked it up after a short ride. They said they'll call back, but they didn't. Even when I visited the dealership it wasn't a good experience. The first time I visited there, they said the vehicle was ready but it wasn't. So we just wasted our time. Therefore I had to reschedule everything. On the second visit, when we arrived to the dealership the price of the car has changed somehow. It has raised when I got there and if I didn't have the quote I got emailed before, they would have overcharged me with the same car. The reason why I went to this 'official' Honda dealership was because I thought they would be responsible and trustworthy. Turned out it wasn't. I will never recommend this place for anyone.

My car buying experience was AMAZING! all the staff were courteous and professional. Especially my car sales man Matt lemus! He was really kind and EXTREMELY helpful. My family and I are so blessed and fortunate that we found a car sales man that really wanted to help us, he was really dressed the part as well, he stood out from others. I will be recommending him to as many of my friends and family that i can. This gentleman deserves a raise. I’d like to thank Jason from insurance as well for being very informative and kind. My car buying experiences before has been really shady and traumatizing. But let me tell you, downtown Los Angeles is the best dealer to go for your new Honda! I will be returning soon for my next Honda. Thank you guys for the best car buying experience a person can ask for.