Read Hippo Motor Group 1712 Reviews Summary 2025

Jonathan Teasdale rated Hippo Motor Group 1 stars

3 months ago

This is some text inside of a div block.

I have never dealt with a company so incompetent in my life. The deal of the car went straight forward even managing to get the first choice car in my budget which I wasn’t hopeful for. How ever everything after this has been painfully frustrating. They confirmed delivery of my car which was around a week after the deal, so I arranged for my current car to be collected from the buyer the same day. However on the day I was told my delivery slot had not been booked and was going to be another week. This was 2 hours before I had to leave for work with no vehicle. I managed to hire a car at a cost of £245 plus taxis to and from the hire company. hippo said they would refund my delivery fee but I was still hugely out of pocket. On the day of my car arriving when the car drove past my window I could see with the added help of a sunny day the absolute state of the paint work. I had paid £400 for their F1 machine polish and ceramic coating and I could see from 15 meters away it looked like it had been done with wire wool. After getting closer to the car I then noticed the amount of scratches on the car, nearly every panel had significant scratches and scuffs on it. I felt sick after looking forward to my new car for two weeks to getting this. Bearing in mind it is a £35,000 car, I’d of been disappointed had it been quarter of the price. I contacted Jordan immediately and I then received a call from Paul the manager to apologise and say they would pick the car up at a date suitable for me to take back and correct everything. Today is that day and I’ve just had a call to say they aren’t coming and it will be another week. I feel there is no other option other than to hand the car back or ask for a significant refund.

Gordon Layley rated Hippo Motor Group 5 stars

5 months ago

I recently bought a 2017 Nissan Juke on finance from Hippo Motor Group, and I’m really happy with how everything went. The car is great—it’s diesel and fuel-efficient, which is perfect for me. It was suggested for me, and I’m glad it worked out so well. The staff at Hippo were really helpful and knew their stuff. They made everything easy to understand and didn’t push me into anything. The finance process was simple, and they explained all my options clearly. When I picked up the car, it was in really good condition for its age. There was just a small issue with some tape, but they fixed it straight away. Collecting the car was quick and easy. What impressed me most was how fast they sorted everything out—just over three weeks from my first call to driving the car home. Their showroom was also really nice, which made the whole experience even better. I’d definitely recommend Hippo Motor Group to anyone looking for a car. They were friendly, professional, and made the whole process stress-free.

Peter Suarez rated Hippo Motor Group 5 stars

5 months ago

Hippo have been great through the whole car buying process. The car itself is as advertised, drives like a dream, and is in great condition for a 7 year old car. Tyler (Sales Advisor) was brilliant throughout the journey from sourcing finance, finding a car that fit my requirements. Finally, a little shout out to Jag Patel, the delivery driver. The car was in pristine condition when it arrived and Jag was absolutely spot on with his ETA. The handover was fantastic and quick, Jag showed me everything I needed to know, and answered any questions I had. All in all a great experience.