Hersheypark Reviews Summary

Parks | Philadelphia, PA

What do customers say about Hersheypark?

As of Mar 14, 2024, 58224 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 14, 2024
Last updated
March 14, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Hersheypark's customer reviews analysis

Hersheypark's overall reputation appears to be largely positive, with its thematic seasonal decorations, particularly during the holiday seasons, earning high marks for creating a festive atmosphere. The presence of various activities, such as the Christmas-themed events, and the enthusiasm of staff are frequently mentioned, contributing to a memorable experience for visitors. Meanwhile, operational issues such as closed attractions during off-peak seasons and crowd management during peak times are noted concerns. Families, in particular, find the park appealing for the variety of rides catered to different age groups, and the park's cleanliness and well-organized layout are repeatedly complimented. However, the early closing time of attractions and the full operational capacity during the winter season is cited as a limitation by some visitors. The pricing is perceived as high by some visitors, particularly when not all attractions are available.

Positive Feedback

Positive feedback about Hersheypark largely centers on its diverse range of activities suitable for all ages, with many visitors praising the variety of rides, including family-friendly and high-thrill options. The staff is consistently mentioned as friendly and helpful, enhancing the park experience. Seasonal events, particularly during the holidays, leave a significant impression due to the extensive decorations and themed activities, such as meeting Santa and viewing the lights. The park's cleanliness and well-maintained facilities are also highlighted, alongside its organized layout which is easily navigable with a map. Food options receive praise for variety and quality, contributing to a well-rounded day out. The ability to manage queue times effectively, as seen with the New Year's Eve experience, also stands out as a positive aspect of the customer experience.

Concerns and Threads

Several negative aspects have been highlighted by recent visitors of Hersheypark. Conspicuous among these is the limited availability of rides during off-peak seasons like winter, leaving some visitors disappointed as they felt the reduced offerings did not justify the admission price. Overcrowding during holiday seasons seems to deteriorate visitor experiences due to long wait times and the inability to access all attractions. Operational hours are considered too short by some, as they restrict the amount of time guests can spend at the park. Although food offerings are varied, pricing within the park, in general, is seen as high. There is also a mention of closed attractions due to special events that may affect the visit's enjoyment negatively, such as during the Halloween festivities.

Frequently asked questions about Hersheypark

What type of attractions can I expect to find at Hersheypark during the holiday season?

During the holiday season, you can expect seasonal decorations, festive activities, and themed events, such as meeting Santa and his reindeer. However, note that not all rides may be operational due to the colder weather, but there are still many attractions available for enjoyment.

Are the food options at Hersheypark suitable for various dietary needs?

Hersheypark offers a variety of food options ranging from snacks to full meals with seafood and more. You can find different types of cuisine to cater to diverse dietary preferences, but it is recommended to check available eateries for specific dietary accommodations.

Is the Fast Track Pass worth purchasing at Hersheypark?

The Fast Track Pass can be a valuable purchase if you're looking to minimize wait times for rides. This can be particularly beneficial during peak times or if you have limited time at the park. However, it is an additional cost, so consider your budget and visit plan.

Recent customer reviews and testimonials for Hersheypark

Fast Food
4 months ago
Went here during a camping trip in December of 2021. They had the park decorated for Christmas. Tons of lights. Lots of activities. They had seasonal foods and drinks. Only a fraction of the rides were operational during this time of year (cold). We had a blast. We saw Saint Nick, his reindeer, beautiful displays… we took a ride on their monorail which gives you a spectacular Birds Eye view of the park. This is all happening in the evening mind you. It was a great experience and got us in the Christmas spirit big time. Dressing in layers is a must. Make sure the kiddies are bundled up. PA is quite cold in December.
Steven Sobotka
2 months ago
Hershey Park in the wintertime is absolutely beautiful! Lights everywhere and the reindeer are adorable. The staff watching over the reindeer are very knowledgeable and happy to give any information you may need. Not all of the rides are open during the off season but you don't have to deal with the long lines of the summer.
2 months ago
This was my first time visiting for the holiday season. It was very pretty but overally crowded in some of the attractions. We weren't able to see everything they had to offer because they closed so early, even on a Friday. Chocolate World was closed as well, and so we're most of the rides. It was a nice experience but I wouldn't come back during the holidays. I feel like it was too expensive for what it was.
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About Hersheypark

Hershey's chocolate-themed park for rides, kids' activities, dining, live shows & all-things cocoa.