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Haunted Trails Family Entertainment Center (Burbank) logo

Haunted Trails Reviews

Rated 4.3 based on 2178 Reviews

7759 S Harlem Ave, Burbank, IL 60459, United States

Parks | Chicago, IL

Published on
June 22, 2024
Last updated
June 22, 2024

Reviews Summary

Haunted Trails Family Entertainment Center in Burbank appears to hold a strong reputation as a multi-faceted venue offering various activities for people of all ages, with enjoyable experiences recounted from both first-time visitors and long-term patrons. The reviews indicate a particularly positive response to the center's horror-themed mini-golf course and a wide array of activities, including go-karts, arcade games, and rides. Customers frequently mention that the venue is both clean and family-friendly, with staff members often being commended for their politeness and helpfulness, suggesting a well-maintained establishment and a hospitable environment. However, recent reviews also reflect concerns about the cost of the experience, particularly in relation to the perceived value of birthday packages and game prices, implying value for money may be an area for potential improvement. Recurrent themes from customers' feedback include commendation for the range of activities, a generally positive ambiance, and the nostalgia factor for returning visitors, juxtaposed with the feedback indicating pricing as a point of contention and a barrier to complete satisfaction.
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What Customers Are Saying About Haunted Trails?

cool theme

great day out

fabulous fun feast

guaranteed good time

BEST STAFF EVER

it was a blast

we enjoyed a lot

still awesome

so fun for all

shocked at how little you get

very expensive

Trustguide uses AI to extract key phrases from reviews about Haunted Trails and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Haunted Trails's customers had a positive experience.

Positive
80%
Neutral
0%
Negative
20%

Haunted Trails Ratings

5

As of Based on 2178 revies as of Jun 22, 2024

Haunted Trails Score

80%

As of Based on 2178 revies as of Jun 22, 2024

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Customer Reviews

As of Jun 22, 2024, 2178 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Haunted Trails's publicly available reviews View source

Nicholas P rated Haunted Trails 5 stars
4 months ago
I’ve been here once awhile back but I thought it had a cool theme. If you’re a horror fan, you’ll have fun with all of the props on the mini golf course. They have something for everyone here. Inside they have arcade games, food, and a laser maze. Outside during the months of April-Oct, you have mini golf, go-karts, crazy cabs ride, junior rollercoaster, and batting cages. Staff was nice. Plenty of private parking. This is a good place for birthday parties for your kids. They have a lot of specials going on throughout the year, be sure to check out their website.
Aaron D. Tanner (Biduman) rated Haunted Trails 5 stars
11 months ago
We went here for Father's day and had a great day out. The pricing is more than reasonable and there really wasn't much of a crowd. The go-kart track may be small, but we had big fun with a little family race. The putt-putt course is very well laid out and offers an impressive range of challenging shots. We got stuck behind a large party on the course and so we ran out of time to do the batting cages, but we'll definitely be back for those. The park itself is very clean and the staff is friendly and helpful. It's worth a trip.
Miranda green rated Haunted Trails 5 stars
11 months ago
We get the fabulous fun feast which comes with a pizza, soda and $40 worth of game play, we get to play while we wait for the pizza. They have little junior go karts for smaller kids to drive. It's always clean when we come in, staff are nice. Never had an issue with any of the games.

Frequently Asked Questions About Haunted Trails

What types of activities are available at Haunted Trails Family Entertainment Center?

Haunted Trails offers a variety of activities including horror-themed mini-golf, go-karts, a junior rollercoaster, batting cages, arcade games, a laser maze, and rides like the Crazy Cabs and Miner Mike’s Coaster Ride. The center caters to all ages and is suitable for family outings, date nights, and birthday parties.

How is the pricing at Haunted Trails, and do they offer any specials?

The pricing is generally considered reasonable by some customers, especially given the range of activities available. However, some reviews mention that the prices for birthday packages and arcade games can be relatively high. It's advisable to check the center's website for any ongoing specials or deals that are available throughout the year.

Is the staff at Haunted Trails accommodating and helpful?

Yes, the staff at Haunted Trails is frequently praised for their politeness and professionalism. Reviews often highlight the cleanliness of the facility and the helpfulness of the staff, suggesting a strong emphasis on customer service and a welcoming atmosphere for guests.

About Haunted Trails

Parks
Ghoulishly themed fun park offering an 18-hole mini-golf course, go-karts, rides, games & prizes.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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