Customer evaluations of Hakkasan Hanway Place present a dual perspective on the establishment's reputation and customer experience. While many find the culinary offerings to be superb, with particular praise for the dim sum and innovative dishes, there are notable shortcomings, especially when it comes to accommodating young families. The lack of baby-friendly facilities has been a point of contention for patrons with infants. Furthermore, some customers found the food lacking in flavor, notably the dishes that were supposed to be spicy. In contrast, the restaurant's ambiance receives mixed reviews; while some appreciate the exclusivity and quality service, others criticize the poor lighting and loud music which lessens the expected Michelin-starred dining experience. The overall sentiment suggests satisfaction with the culinary delights and the service, but the environment and family accommodations detract from the total dining experience.
The preponderance of positive feedback for Hakkasan Hanway Place revolves around exceptional culinary experiences. Customers rave about delectable dim sum and high-quality main dishes, describing them as 'amazing', 'fresh', and 'flavorful'. The Taste of Hakkasan menu comes highly recommended. Furthermore, the service is frequently characterized as professional, attentive, and warm, contributing to an inviting atmosphere for special occasions. The restaurant's status in the Michelin Guide 2023 reinforces its stellar culinary reputation. Patrons commend the ambiance and interior design for complementing the fine dining experience, emphasizing its suitability for memorable outings. The beverage offerings, including cocktails and wine selections, are also celebrated, adding to the overall positive dining encounter.
On the negative front, Hakkasan Hanway Place has faced criticism for several aspects that detract from its high-end dining experience. Customers have noted the lack of baby-friendly amenities, including the absence of baby chairs and changing facilities, which can be problematic for families. Some patrons found the food to be bland despite the promise of spice, and the dim sum, in particular, has received mixed reviews, with one customer classifying it as the 'worst ever' due to excess food coloring and a lack of flavor. The atmosphere is another point of contention; issues with poor lighting, overly loud music, and a crowded feeling create an ambiance that some find unappealing. Lastly, service speed appears to be a concern on busy nights, impacting the overall satisfaction of guests who expect prompt attention.
Hakkasan Hanway Place has received feedback that it currently does not have baby-friendly amenities such as baby chairs or changing facilities.
Guests have highly praised the dim sum and the Taste of Hakkasan menu. The beef and pork main dishes, as well as the spicy prawns, have also received commendations for their quality and taste.
While the service and interior design aim for a five-star experience, some guests have found the restaurant to be too crowded and noisy, with music levels and lighting that may not contribute to a tranquil and intimate dining atmosphere.
Dim sum, Modern Cantonese delicacies and signature cocktails in artfully lit designer surrounds.
