Guildford Hyundai Reviews

Overall sentiment for Richmond Motor Group, a Hyundai dealership in Guildford, is strongly positive, with reviewers highlighting knowledgeable sales executives such as Elliott, Arbaaz, Abigail, Nic Martin, and Oliver Ford. Customers consistently mention smooth transactions, helpful and friendly staff, and a process that exceeds expectations, from initial inquiry to final handover. The main criticism centers on a single case involving post-purchase issues, delays in resolution, and a lack of staff apology or care.

Recurring themes include staff professionalism, attention to detail, and willingness to accommodate buyer needs, such as providing remote purchase options and addressing individual preferences. Many reviewers point out the personal touch, patience with families, and thorough explanations throughout the buying process. The dealership’s efforts to create a welcoming environment and offer added value, such as vehicle preparation and aftersales support, are repeatedly mentioned.

Taking customer feedback into account, Richmond Motor Group in Guildford is regarded as a dependable car dealership with a reputation for personalized service and attentive staff. While one strongly negative experience suggests room for improvement in aftersales and issue resolution, the majority of reviewers describe the dealership as professional and supportive throughout the purchasing process.

Richmond Motor Group is a car dealership specializing in the sale of new and used Hyundai vehicles. Operating primarily from its site in Guildford, the company focuses on the automotive retail sector, offering a range of models including the Hyundai Kona, Santa Fe, and Tucson to individual buyers.

The dealership manages purchasing transactions both in person and remotely over the phone. Its operational processes include sales consultations, vehicle preparation, trade-in valuations, and delivery or collection, with support from a qualified sales team. The company also deals with aftersales tasks such as addressing mechanical issues and processing refunds when required.