Gsf Car Parts

Gsf Car Parts Reviews Summary

Car Parts Stores | Birmingham

What do customers say about Gsf Car Parts?

As of Apr 05, 2024, 387 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
April 5, 2024
Last updated
April 5, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4
/5
387
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Gsf Car Parts's customer reviews analysis

Evaluating the overall company reputation of GSF Car Parts through recent reviews suggests a mixed customer experience. Positive feedback praises the affordability of parts and the convenience of checking availability and reserving online, with particularly favorable comparisons made in cost relative to competitors like Euro Car Parts. Additionally, positive experiences in some physical locations contribute to customer satisfaction due to knowledgeable staff and a good atmosphere. On the other hand, several customers report issues with customer service, particularly noting experiences perceived as rude or unhelpful. Complaints about incorrect parts being supplied, difficulties in processing returns and refunds, and inefficiencies in service times are recurrent. The trend of experiencing long waits and staff shortages is apparent, which seems to affect the company's ability to maintain a consistent level of service across different branches.

Positive Feedback

Positive customer experiences with GSF Car Parts are often characterized by the value for money offered by the company. Customers have highlighted the significant price advantage GSF Car Parts has over competitors for equivalent products. The ease of online reservation and the convenience of Saturday collections are additional points of satisfaction for customers. Moreover, some positive reviews reflect a pleasant in-store atmosphere and commendable staff interactions, emphasizing employees' knowledge and passion for their work. This suggests that where service is prompt and accurate, customers are pleased with the transaction, reinforcing the company's reputation for offering economical car part solutions.

Concerns and Threads

The negative feedback for GSF Car Parts is centered around customer service issues and operational inefficiencies. Concerns include rudeness and unhelpfulness from staff, particularly when dealing with returns and incorrect parts supplied. Customers express frustration over being delivered oversized or wrong parts and facing complicated, costly return processes. Long waiting times for service, even for pre-ordered items, are common complaints, suggesting understaffing or disorganization. The issue of stock availability and discrepancies between online offers and in-store reality also reflects poorly on the company's reliability and customer communication.

Frequently asked questions about Gsf Car Parts

What should I do if I receive the wrong part from GSF Car Parts?

If you receive an incorrect part, contact GSF Car Parts customer service as soon as possible to arrange a return or exchange. It is advisable to document your order details and the issue with the part to facilitate a smoother resolution.

Can I reserve parts online and pick them up in-store?

Yes, GSF Car Parts offers the ability to check part availability online and reserve them for in-store collection, which can be particularly convenient on weekends as they open for collections on Saturdays.

Are GSF Car Parts prices competitive compared to other car part suppliers?

Many customers find GSF Car Parts to offer competitive pricing, often noting significant savings compared to other suppliers for the same product. However, it's recommended to be cautious of potential discrepancies between online offers and in-store availability.

Recent customer reviews and testimonials for Gsf Car Parts

Gsf Car Parts
Anyo Nes Mirked
1-Star
a month ago
Rude, terrible customer service. Rang them to enquire about returning a battery that does not fit. They answered the call but was put on hold straight away with no explanation. On their website, typed in vehicle number plate, then page shown batteries that would fit. Picked one from what was shown. Unfortunately battery is too big. Now left with having to deal with sending this useless item back at my own expense. Will not be using this company again and can not recommend.
Gsf Car Parts
Adil R
1-Star
a year ago
Good customer service and great value for money on a lot of car parts. I needed some coil spring, and GSF quoted me £39 each, whereas euro car parts said £120. Both were the same part and same make. Will be using them again. You can check online and just reserve what you need. They open for collection on a Saturday aswell.
Gsf Car Parts
Mohammed Abdul Kadir
1-Star
3 months ago
Discounted car part suppliers. Great to pick up bits for car service and general maintenance. The carpark onsite can be a little tight during busy times but overall great service from a group of chaps who clearly love doing what they do (evident from their banter and the atmosphere in the store). Great 👍🏽
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