Pet Grooming
Groom Dog City
Groom Dog City

Groom Dog City Reviews Summary

Pet Grooming | London

What do customers say about Groom Dog City?

As of Jan 26, 2024, 200 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 26, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
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Customer Satisfaction Rate
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Groom Dog City's customer reviews analysis

Evaluating the compilation of customer reviews for Groom Dog City, the business appears to have a mixed reputation with notable divergence in customer experiences. The pet-centric approach, friendliness, and grooming expertise on offer are appreciated by a significant portion of the clientele, establishing Groom Dog City as a go-to option for many pet owners. Customers praise GDC for their care in handling challenging grooming tasks, such as nail trimming for difficult dogs and achieving breed-standard looks on certain breeds. Long-term patronage by some customers reflects trust and satisfaction with the services provided, which is further emphasized by positive experiences relating to the staff's advice and the overall treatment of pets. However, this positive sentiment is juxtaposed with severe cases of dissatisfaction where grooming results have not only failed to meet breed standards but also resulted in physical harm to a pet. These incidents indicate potential gaps in staff knowledge and training, as well as a lack of responsive customer service when issues are escalated to management.

Positive Feedback

Groom Dog City is frequently acknowledged for its excellent customer service, particularly noting the team's friendly and caring nature. Many reviewers express a deep appreciation for GDC's pet-centric ethos, suggesting that pets are treated with a high level of professionalism and genuine care. Customers mention specific instances where staff demonstrated expertise in grooming challenging breeds and provided valuable advice, enhancing the quality of service. The staff's ability to manage difficult tasks, such as nail trims on resistant dogs or achieving the right haircut for breed standards, paints GDC in a positive light. The mention of thoughtful details in grooming and the pets' enthusiastic return for services suggests customer confidence and satisfaction. Repeated recommendations and the portrayal of the business as an integral part of some pet owners' lives further bolster the positive aspects of Groom Dog City's customer feedback.

Concerns and Threads

On the negative side, there are significant concerns regarding the competency in breed-specific grooming standards at Groom Dog City. Complaints of improper grooming techniques, such as the inappropriate use of clippers and scissors on a breed that requires hand stripping, raise questions about the staff's training and expertise. More alarming are reports of physical harm to a pet post-grooming, highlighted by bleeding, damaged ears, and a dismissive reaction from the managerial staff when these issues were raised. These negative experiences, coupled with the perception of an inflexible attitude towards legitimate customer complaints, suggest a need for improvement in service quality and customer relations. The noted discrepancies between the expected and received services undermine trust and suggest inconsistencies in the performance and knowledge of the grooming staff.

Frequently asked questions about Groom Dog City

Does Groom Dog City cater to specific breed grooming standards?

Reviews indicate that Groom Dog City offers grooming services for various breeds. While there are accounts of successful breed-standard grooming, other reviews suggest inconsistency in this area, with certain instances of dissatisfaction where breed standards were not met. It is recommended to discuss specific breed needs directly with the staff to ensure they can accommodate them.

How does Groom Dog City handle difficult grooming tasks?

Several customers have praised Groom Dog City for handling challenging grooming tasks, such as nail trimming for difficult dogs, with care and professionalism. However, it's recommended to communicate any concerns you may have upfront to ensure that your pet's specific needs are understood and met.

What is the customer service response if there is an issue with the grooming service?

Customer feedback on this matter is mixed. While some clients feel like part of the Groom Dog City family and are satisfied with the service, others have experienced unresolved complaints and describe the customer service response as lacking when faced with issues, suggesting an area for potential improvement within the company.

Recent customer reviews and testimonials for Groom Dog City

Groom Dog City
Daniel Chapman-Harris
a year ago
Groom Dog City is fab! The team are amazing and I really appreciate how pet centric they are! It’s never easy leaving your pooch anywhere but I know they will look after Daisy with care and professionalism! I also don’t envy them with cutting Daisy’s claws as she’s an absolute Madame when anyone goes near them, but they do it with care and for that I’m very grateful! We’ve been using GDC since she was a puppy and I’d genuinely not want to go anywhere else as Stuart and his team are wonderful!
Groom Dog City
William Carter
3 months ago
Beware this groomer. We took our wire-haired dachshund to this place, and asked for him to be hand stripped - as per breed standard. The staff evidently have no knowledge of what breed standard is. They used clippers / scissors to cut short his beard in spite of us being very clear that this shouldn't happen. When we complained and gave them a second chance to make things right, the result was even worse. His beard was cut even shorter (again, with scissors or clippers). When we complained to the manager / owner, Stuart, he basically said that he would "always defend his staff", and that he disregarded breed standard because he was only offering a pet grooming service not a show groomer. So, as long as you don't care what your pet looks like - or if, like many, you just want the hair cut short, then this place is great: staff with clippers but with no knowledge or training on different breeds and how they should be stripped. Worse of all is the attitude of the staff and the owner. If you have a (legitimate) complaint, they just tell you to find another groomer rather than trying to provide any ounce of customer service. It's an appalling place with an appalling attitude.
Groom Dog City
holman holman
2 months ago
My doggy went to get a bath and a haircut. They thought it was troublesome to untie the knots, so they shaved off all the hair. However, both of my dog's ears were damaged and bleeding can not stop and had huge scabs around 3x3 cm after few days. My dog ​​shook his head all the time. they still charged for 70 + pounds,the reason why my dog has knots because I had to put him to day care he usually play with other dogs and sometimes saliva makes hair sticks I do brush him, but the grom city blam me? I spent 70 + pounds for this? Seriously?
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About Groom Dog City

Pet Grooming

High quality, award winning & fully qualified pet groomers in East London.