Daniel Chapman-Harris rated Groom Dog City 5 stars

a year ago

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Groom Dog City is fab! The team are amazing and I really appreciate how pet centric they are! It’s never easy leaving your pooch anywhere but I know they will look after Daisy with care and professionalism! I also don’t envy them with cutting Daisy’s claws as she’s an absolute Madame when anyone goes near them, but they do it with care and for that I’m very grateful! We’ve been using GDC since she was a puppy and I’d genuinely not want to go anywhere else as Stuart and his team are wonderful!

William Carter rated Groom Dog City 5 stars

3 months ago

Beware this groomer. We took our wire-haired dachshund to this place, and asked for him to be hand stripped - as per breed standard. The staff evidently have no knowledge of what breed standard is. They used clippers / scissors to cut short his beard in spite of us being very clear that this shouldn't happen. When we complained and gave them a second chance to make things right, the result was even worse. His beard was cut even shorter (again, with scissors or clippers). When we complained to the manager / owner, Stuart, he basically said that he would "always defend his staff", and that he disregarded breed standard because he was only offering a pet grooming service not a show groomer. So, as long as you don't care what your pet looks like - or if, like many, you just want the hair cut short, then this place is great: staff with clippers but with no knowledge or training on different breeds and how they should be stripped. Worse of all is the attitude of the staff and the owner. If you have a (legitimate) complaint, they just tell you to find another groomer rather than trying to provide any ounce of customer service. It's an appalling place with an appalling attitude.

holman holman rated Groom Dog City 5 stars

3 months ago

My doggy went to get a bath and a haircut. They thought it was troublesome to untie the knots, so they shaved off all the hair. However, both of my dog's ears were damaged and bleeding can not stop and had huge scabs around 3x3 cm after few days. My dog shook his head all the time. they still charged for 70 + pounds，the reason why my dog has knots because I had to put him to day care he usually play with other dogs and sometimes saliva makes hair sticks I do brush him, but the grom city blam me? I spent 70 + pounds for this? Seriously?