Griffith Observatory garners positive reception from visitors, with its numerous informative displays, free entry, and stunning views, especially of the Hollywood sign and Los Angeles skyline, being notable highlights. Customers appreciate its educational value, planetarium shows, and the availability of staff and volunteers providing assistance. While the observatory offers an enriching experience for both children and adults, it is not without its logistical challenges. The primary downside reported by visitors is the parking situation, with many finding the lots full and some opting to park further away or use alternative transportation methods. Additionally, the crowd size can detract from the enjoyment of some guests, due to the overwhelming number of visitors at times. The overall customer experience at Griffith Observatory is greatly influenced by these factors, and while the educational and aesthetic aspects receive acclaim, the operational aspects, particularly parking and crowd management, present areas for improvement.