Grange & Woodhouse Furniture Reviews

Grange & Woodhouse Furniture Ltd.'s reputation as a furniture retailer is generally positive, underscored by their customers' emphasis on excellent customer service and product satisfaction. The reviews consistently highlight a knowledgeable staff that is both friendly and not overly pushy, contributing to the company's reputation for providing a pleasant shopping experience. There is strong praise for a particular staff member, Diane, whose helpfulness leaves a lasting positive impression. The company provides a prompt delivery service, often mentioned along with the quality of the delivered products. There is also satisfaction regarding the range of choices and custom options available, which are seen as reasonably priced. Notwithstanding the positivity, there is an isolated incident where a customer encountered a notable issue related to shipping charges and customer service protocol. This particular review cites poor communication and inflexibility in resolving a dispute over delivery charges that should have been waived, causing reputational damage and raising questions about the consistency of the customer experience.