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Grange & Woodhouse Furniture

Grange & Woodhouse Furniture Reviews Summary

Rated 4.5 Star based on 29 Reviews

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Overall Rating
4.5
/5
29
reviews
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Good
Average
Fair
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Published on
March 2, 2024
Last updated
March 13, 2024

What do customers think about Grange & Woodhouse Furniture?

Grange & Woodhouse Furniture Ltd.'s reputation as a furniture retailer is generally positive, underscored by their customers' emphasis on excellent customer service and product satisfaction. The reviews consistently highlight a knowledgeable staff that is both friendly and not overly pushy, contributing to the company's reputation for providing a pleasant shopping experience. There is strong praise for a particular staff member, Diane, whose helpfulness leaves a lasting positive impression. The company provides a prompt delivery service, often mentioned along with the quality of the delivered products. There is also satisfaction regarding the range of choices and custom options available, which are seen as reasonably priced. Notwithstanding the positivity, there is an isolated incident where a customer encountered a notable issue related to shipping charges and customer service protocol. This particular review cites poor communication and inflexibility in resolving a dispute over delivery charges that should have been waived, causing reputational damage and raising questions about the consistency of the customer experience.

Positive Feedback

The positive feedback for Grange & Woodhouse Furniture Ltd. centers around three main areas: exceptional customer service, prompt and tidy delivery, and product variety and quality. The sales team, especially Diane, receives commendations for being extremely professional, friendly, and helpful. Efficiency in service delivery is noted, with next-day deliveries and the execution of deliveries on promised dates setting the company apart from competitors. The range of furniture and custom fabric options offered by the company is another aspect highly appreciated by the customers, indicating that the company caters to diverse tastes and needs. Additionally, the company is praised for its competitive pricing, contributing to its value perception among customers.

Concerns and Threads

While the majority of customer feedback for Grange & Woodhouse Furniture Ltd is overwhelmingly positive, the company is not without its criticisms. A significant negative aspect highlighted by a customer relates to an experience with poor customer service regarding a delivery charge dispute. The customer reports a feeling of being unfairly accused of avoiding payment and expresses dissatisfaction with the company's refusal to rectify what was allegedly their own error on the website regarding shipping costs. This negative experience extends to the perceived attitude of the customer service representative, suggesting that this incident may reflect broader issues in policy transparency and customer dispute resolution.

Frequently asked questions about Grange & Woodhouse Furniture

What kind of customer service can I expect when shopping at Grange & Woodhouse Furniture Ltd?

Customers generally report very positive experiences with the customer service at Grange & Woodhouse Furniture Ltd, praising the staff for being friendly, knowledgeable, and not overly pushy. Sales representatives, particularly Diane, have been noted for their exceptional assistance.

How quick is the delivery service after purchasing furniture from Grange & Woodhouse?

The delivery service is frequently commended for being prompt and efficient, with several customers mentioning next-day deliveries and adherence to promised delivery dates.

Does Grange & Woodhouse offer a wide variety of furniture and fabrics?

Yes, customers have highlighted the wide range of choices available at Grange & Woodhouse, including custom furniture and a diverse selection of fabrics. The prices for these are described as reasonable, suggesting good value for the quality offered.

What are customers saying about Grange & Woodhouse Furniture

Grange & Woodhouse Furniture
Sharon Foat
5-Star
3 months ago
Excellent service from sales to delivery. John & his colleague was very knowledgable, not to pushy and very friendly. We originally came for just a look at suites but ended up picking one, delivery men was quick & tidy. It’s absolutely gorgeous & no one’s allowed to eat any food on it 😃 💯 would definitely recommend !!!
Grange & Woodhouse Furniture
Cathy Barton
5-Star
7 months ago
We had a fantastic experience in store. Diane was absolutely amazing. Are intention was to start there then go along the various stores. Well we didn't need to go anywhere else. My daughter got her couch, table and chairs all delivered the next day. Amazing and can't thank di enough. Thank you.
Grange & Woodhouse Furniture
GRAHAM
5-Star
2 years ago
An excellent experience from start to finish. All the staff we dealt with were extremely professional from the owner to the delivery team. The high quality furniture we ordered was delivered on time as promised. Special thanks to sales person Diane who was exceptionally friendly and remarkably helpful at all times. Thanks very much guys, Graham Services: Couches/sofas, Delivery, Chair construction & installation, Custom furniture
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About Grange & Woodhouse Furniture

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