Grange & Woodhouse Furniture Ltd.'s reputation as a furniture retailer is generally positive, underscored by their customers' emphasis on excellent customer service and product satisfaction. The reviews consistently highlight a knowledgeable staff that is both friendly and not overly pushy, contributing to the company's reputation for providing a pleasant shopping experience. There is strong praise for a particular staff member, Diane, whose helpfulness leaves a lasting positive impression. The company provides a prompt delivery service, often mentioned along with the quality of the delivered products. There is also satisfaction regarding the range of choices and custom options available, which are seen as reasonably priced. Notwithstanding the positivity, there is an isolated incident where a customer encountered a notable issue related to shipping charges and customer service protocol. This particular review cites poor communication and inflexibility in resolving a dispute over delivery charges that should have been waived, causing reputational damage and raising questions about the consistency of the customer experience.
The positive feedback for Grange & Woodhouse Furniture Ltd. centers around three main areas: exceptional customer service, prompt and tidy delivery, and product variety and quality. The sales team, especially Diane, receives commendations for being extremely professional, friendly, and helpful. Efficiency in service delivery is noted, with next-day deliveries and the execution of deliveries on promised dates setting the company apart from competitors. The range of furniture and custom fabric options offered by the company is another aspect highly appreciated by the customers, indicating that the company caters to diverse tastes and needs. Additionally, the company is praised for its competitive pricing, contributing to its value perception among customers.
While the majority of customer feedback for Grange & Woodhouse Furniture Ltd is overwhelmingly positive, the company is not without its criticisms. A significant negative aspect highlighted by a customer relates to an experience with poor customer service regarding a delivery charge dispute. The customer reports a feeling of being unfairly accused of avoiding payment and expresses dissatisfaction with the company's refusal to rectify what was allegedly their own error on the website regarding shipping costs. This negative experience extends to the perceived attitude of the customer service representative, suggesting that this incident may reflect broader issues in policy transparency and customer dispute resolution.
Customers generally report very positive experiences with the customer service at Grange & Woodhouse Furniture Ltd, praising the staff for being friendly, knowledgeable, and not overly pushy. Sales representatives, particularly Diane, have been noted for their exceptional assistance.
The delivery service is frequently commended for being prompt and efficient, with several customers mentioning next-day deliveries and adherence to promised delivery dates.
Yes, customers have highlighted the wide range of choices available at Grange & Woodhouse, including custom furniture and a diverse selection of fabrics. The prices for these are described as reasonable, suggesting good value for the quality offered.
