The overall sentiment in customer reviews for GoodRx, a prescription discount and telehealth service, is negative to mixed, with notable dissatisfaction surrounding pricing accuracy, customer service, and support processes. While a few reviewers highlight significant prescription savings and express gratitude for the discounts, many others describe misleading pricing information, unexpected charges, and frustrating customer care experiences. Instances of unresolved issues, redundant support interactions, and difficulties bridging communication between departments are prominent criticisms.
Reviewers consistently mention discrepancies between advertised prices and actual costs at the pharmacy, often leading to unexpected out-of-pocket expenses. Several users cite issues with GoodRx Care’s telehealth service, such as being encouraged toward more expensive medications, lack of timely or appropriate responses, and fragmented support that requires customers to coordinate between internal teams. While some positive remarks express appreciation for savings and help from pharmacists, criticism of incentives and the handling of incentives like mail-in rebates recurs.
Overall, GoodRx's reputation appears to be hindered by recurring complaints about unreliable price transparency and inefficient support, despite occasional praise for the platform's potential to lower prescription costs. In the US market, especially in pharmacy and telehealth contexts, user trust is undercut by perceptions of inconsistent value and communication gaps, overshadowing the positive impacts experienced by some customers.
Reviewers consistently mention discrepancies between advertised prices and actual costs at the pharmacy, often leading to unexpected out-of-pocket expenses. Several users cite issues with GoodRx Care’s telehealth service, such as being encouraged toward more expensive medications, lack of timely or appropriate responses, and fragmented support that requires customers to coordinate between internal teams. While some positive remarks express appreciation for savings and help from pharmacists, criticism of incentives and the handling of incentives like mail-in rebates recurs.
Overall, GoodRx's reputation appears to be hindered by recurring complaints about unreliable price transparency and inefficient support, despite occasional praise for the platform's potential to lower prescription costs. In the US market, especially in pharmacy and telehealth contexts, user trust is undercut by perceptions of inconsistent value and communication gaps, overshadowing the positive impacts experienced by some customers.
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