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Furnitureland South Reviews

Rated 4.6 based on 8704 Reviews

Furniture Shops in Jamestown

5635 Riverdale Dr, Jamestown, NC 27282, United States

Published on
July 23, 2025
Last updated
July 23, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Furnitureland South's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Furnitureland South?

everything I could have imagined was there

did a great job listening

Excellent service from the moment you walk

great suggestions and listened to us

they were professional and wanted

awesome experience

outstanding salesperson and their amazing customer service

answered all my questions to my satisfaction

always an excellent experience

helped us picked the best and perfect accessories

Trustguide extracts key phrases from reviews about Furnitureland South and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 23, 2025, 8704 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Furnitureland South's publicly available reviews View source

Alex J rated Furnitureland South 5 stars
2 weeks ago
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After asking ChatGPT for the location with the highest grade of leather on the highest quality furniture, it informed me that Furnitureland South was the place to find everything I was seeking. I made the drive and indeed, everything I could have imagined was there in beautiful display for me to see, handle, try out and decide. Furnitureland South has all of the highest quality manufacturers along with all of the options for customizing as you choose. Their team of designers are there for walk-ins as well as appointments. If you have a big job, bring along a copy of your floor plan and they not only help with your selections, but they will also help with arranging the items you select in the space available as shown on your floor plan. I had the privilege of working with designer Jennifer Caldwell during my visit. She did a great job listening to what I wanted and helping me navigate the enormous facility to find exactly what I wanted. Visiting Furnitureland South was the best decision I have made when furniture shopping. I had been to several furniture stores in the past, but no one - ever - came close to helping me find exactly what I really wanted. This will be my stop for all future furniture purchases. Even if you have to travel from out of state, it is far worth the journey. They even have a Starbucks in the complex so you can take a break along the way.
Beverly Covert rated Furnitureland South 5 stars
2 months ago
Excellent service from the moment you walk through the doors and your furniture is delivered! We worked with Nicole Blakley and she is amazing! She offered great suggestions and listened to us on likes/dislikes. She is always super helpful. The delivery people have been excellent as well. They were actually a day early after I received a text from them that they were in the area and could deliver our furniture if that was convenient for us!!! They were professional and wanted to place things exactly where we wanted them. Both delivery teams have been A+. The entire process has been easy and efficient which is exactly what you want when shopping for furniture! Could not recommend them more!!!
Ana Neris rated Furnitureland South 5 stars
2 months ago
This is the second time that we travel from Orlando to Furnitureland South and both times has been an awesome experience! From the vast selection of furniture to the outstanding salesperson and their amazing customer service. Lauren provided us with the best service one could wish. We spent a few hours with her the first day and wrapped up everything the next day. Now just waiting for the delivery of our beautiful furniture and carpet.

Reviews Summary

The overall sentiment in reviews for Furnitureland South is mixed, with many customers praising the high-quality furniture selection, knowledgeable designers, and helpful delivery teams. Positive feedback often mentions staff members who listen well and provide tailored service, while customers appreciate both in-showroom and remote design assistance. However, notable criticisms appear regarding strict cancellation policies and challenges in resolving damaged or incomplete deliveries.

Key themes in the feedback include Furnitureland South’s wide product range, options for customization, and the assistance provided by staff such as Jennifer Caldwell, Nicole Blakley, Dedra P, and Ayesha Niaz. Customers from both local and out-of-state locations highlight the scale of the showroom and the ability to find products for varying budgets. On the other hand, several reviewers express frustration with after-sales support, delivery problems, damaged goods, and inflexible return or cancellation terms.

Overall, Furnitureland South is regarded as a premier home furniture shopping destination with strong design support and impressive in-store experiences, particularly in the High Point region. Yet, recurring concerns with order flexibility and post-purchase service do impact the company’s reputation, making thorough communication and expectation management important for new customers.
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Frequently Asked Questions About Furnitureland South

Are customizations and design consultations available at Furnitureland South?

Yes, customers can access walk-in or appointment-based design consultations at Furnitureland South. The team helps with furniture selection, customization, and arranging items using customer-provided floor plans, both in-store and remotely.

What should I know about returns and cancellations at Furnitureland South?

Furnitureland South has strict cancellation and return policies. Once an order is paid, cancellation may incur a significant fee, and many sales are considered final. Customers are encouraged to confirm details before completing a purchase.

How does Furnitureland South handle delivery and assembly?

Delivery is available, including white glove service for select items. However, some customers have experienced issues with damaged or missing parts and variable post-delivery support, so clarifying delivery details in advance is recommended.

About Furnitureland South

Furniture Shops
Furnitureland South is a large-scale furniture retailer specializing in home furnishings with a wide selection from various high-end manufacturers. Their showroom offers in-person and remote shopping options with design consultants available for walk-ins and appointments. Customers can view, test, and customize pieces before purchase.

The company operates through an expansive physical showroom and an outlet section, catering to diverse budgets. Delivery services, including white glove options, are provided, although policies can be strict for returns or cancellations. Team members assist with design, selection, and placement, working from customer floor plans or virtually to meet specific home furnishing needs.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.