The overall sentiment towards Furniture123 is predominantly negative, with customers expressing significant dissatisfaction with both the quality of products and the support received. Instances of punctual delivery and professional demeanor from individual delivery staff, like Mustafa and Isaac, stand out as rare positive highlights. However, common complaints include poor product quality, misleading website imagery, delivery issues, and a lack of flexibility or empathy from the customer service team.
Major themes seen across reviews are consistently negative, such as delays in delivery, improper or incomplete assembly, incorrect items being delivered, and unexpected returns processes that place the burden on the customer. Reviewers repeatedly mention poor communication, unclear return policies, added costs for returns, and products not matching their online representations. Specific operational failures—such as not collecting returned items or refusing to carry furniture upstairs—are called out, contributing to customers' frustration.
Based on this recent feedback, Furniture123 has a problematic reputation, especially regarding customer care, returns, and product reliability. While a few isolated service interactions are positive, most reviews advise caution or avoidance. In the UK home furniture market, potential buyers may wish to carefully consider these recurring issues before purchasing from Furniture123.
Major themes seen across reviews are consistently negative, such as delays in delivery, improper or incomplete assembly, incorrect items being delivered, and unexpected returns processes that place the burden on the customer. Reviewers repeatedly mention poor communication, unclear return policies, added costs for returns, and products not matching their online representations. Specific operational failures—such as not collecting returned items or refusing to carry furniture upstairs—are called out, contributing to customers' frustration.
Based on this recent feedback, Furniture123 has a problematic reputation, especially regarding customer care, returns, and product reliability. While a few isolated service interactions are positive, most reviews advise caution or avoidance. In the UK home furniture market, potential buyers may wish to carefully consider these recurring issues before purchasing from Furniture123.
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