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Furniture Village Reviews

Rated 4.5 based on 403 Reviews

Unit 5A, Aintree Shopping Park, Ormskirk Rd, Aintree, Liverpool L9 5AN

Furniture Shops | Liverpool

Published on
March 14, 2024
Last updated
March 14, 2024

Reviews Summary

The overall company reputation of Furniture Village - Liverpool appears to be highly positive based on the customers' feedback. The primary factors contributing to the company's good standing are the staff's extensive product knowledge, the quality of customer service provided, and the approachable nature of the consultants. Recurring themes in the reviews include the professionalism and personability of staff, with specific commendations directed toward Jamie, Doug, Carol, Darren, Danielle, and Mat. Customers consistently highlighted the informative and patient assistance they received, which had a notable positive impact on their shopping experience. They felt comfortable, ungoverned by pressure to upgrade or make hasty decisions, and appreciated the clear explanations given about products, finance options, and care services. Moreover, the shopping environment at Furniture Village Aintree was noted for being welcoming, with an emphasis on non-pushy assistance.
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What Customers Are Saying About Furniture Village?

Trustguide uses AI to extract key phrases from reviews about Furniture Village and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Furniture Village's customers had a positive experience.

Positive
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Furniture Village Ratings

5

As of Based on 403 revies as of Mar 14, 2024

Furniture Village Score

As of Based on 403 revies as of Mar 14, 2024

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Customer Reviews

As of Mar 14, 2024, 403 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Furniture Village's publicly available reviews View source

Kate Meadows rated Furniture Village 5 stars
a month ago
We bought a beautiful Couch from Jamie McCafferty from the Aintree branch. Really lovely consultant who was very knowledgeable about the products and answered every question we asked. Explained all upgrades without it being pushed on us. We upgraded based on the information Jamie provided us with, not because we felt like we had to. Excellent service and really happy with our purchase. Jamie was very professional and also very personable too, making the transaction very comfortable. Thank you for your help today Jamie, we really appreciate it. Kate
Diane Bolland rated Furniture Village 5 stars
a month ago
A lovely gentleman called Doug, helped us with our purchase. Very knowledgeable, very friendly and we did have a laugh. Made to feel very comfortable
maxine fitzpatrick rated Furniture Village 5 stars
a month ago
Called in to look for dining table and chairs spoke to Carol who was so helpful, taking her time and advising us on the best fit fir our dining room as we unsure on a round or rectangle dining table. She showed us different styles looked a pictures if our new kitchen so everything blends well. Bought table and chairs plus office desk with shelving and chair. Lots of discounts and easy affordable payments with 0% finance. Excellent service highly recommend.

Frequently Asked Questions About Furniture Village

Can I expect the staff at Furniture Village to be knowledgeable and helpful?

Yes, based on customer reviews, staff members such as Jamie McCafferty, Doug, Carol, Darren, Danielle, and Mat are highlighted for their extensive product knowledge, helpfulness, and ability to provide professional and personable service.

Does Furniture Village - Liverpool offer financing options for purchases?

Yes, customers have mentioned the availability of easy and affordable payment plans with 0% finance, enabling them to make purchases without stress over the financial commitment.

What kind of customer service can I expect at Furniture Village - Liverpool?

Customers have frequently commended the customer service at Furniture Village - Liverpool, describing it as one of the best they have experienced. The staff is noted for being attentive, informative, and providing a comfortable and pressure-free shopping environment.

About Furniture Village

Furniture Shops
Retail chain offering furniture for living, dining & bedrooms, plus home accessories.
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.